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Item#: N82E16883220332

ASUS CM6870-CA001S Desktop PC Intel Core i7 3770 (3.40GHz) 16GB DDR3 2TB HDD Windows 8

Refurbished newegg

  • Intel Core i7 3770 (3.40GHz)
  • 16GB DDR3 2TB HDD
  • Windows 8
  • NVIDIA GeForce GT 630 2GB
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Learn more about the ASUS CM6870-CA001S

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the ASUS CM6870-CA001S

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  • Hong L.
  • 11/7/2014 5:56:25 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsBad tech support experiences

Pros: Good specs for the price

Cons: Tech support - Found the PC only saw 8 GB of 16 GB installed memory on 89th day of receiving the PC, which is 91 days after purchase. (90 days warranty).

Other Thoughts: The 4 ASUS teams involved in repairs are not talking to each other.
1. 800 support line: opens the ticket, couldn't make any decisions. you can talk to them all you want, the info just stays in this team.
2. Warranty team: emailed to verify warranty coverage, replied after 25 days - one day out of warranty, asked to call the 800 number to discuss. Of course, it didn't go anywhere talking to support line.
3. Repair team: said found an audio jack damage not covered by warranty. I disputed that claim and put other relevant info on their website. No one is reading those info.
4. Escalation team: got a reply “we are looking into it” after 3 days (48 hours reply SLA). Sent an email for status after a week of no replies. 10 days after initial escalation team contact, got one more email from them “Unit sent back unrepaired”.

To my surprise, they fixed the memory issue (hence 2 eggs rating), just not replacing the “damaged audio jack”.

PC was out for almost 2 months.

Did you find this review helpful? Yes No

  • MANUEL B.
  • 2/10/2014 12:13:59 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

5 out of 5 eggsGreat PC

Pros: *Great value (bought it refurbished for $600, have had no problems with the hardware). The processor and mobo alone would be worth the price, not to mention the big Hard Drive and 16 GB of RAM.
*Two PCI-Express x16 ports with Crossfire support (no SLI support, though).
*ASUS keyboard and mouse are good quality.
*Case uses normal size ATX power supplies, unlike many prebuilts from other brands (HP).
*I'm thinking this PC will last me for at least 4-5 years.

Cons: The cons are just nitpicks, really, but here we go:
*Don't update to Windows 8.1 with an ATI card (7870 Myst). After I did, I got a black screen after the windows logo and could not log on. Turns out this is a common problem and although updating drivers usually works, it didn't for me and I had to roll back to 8.0. Which shouldn't be so bad, except that 8.1 won't let you roll back easily (it's more like a new version rather than an upgrade), so everything I had installed was lost.
*Maybe it comes with a few extra programs that you won't use, nothing you can't uninstall.
*No PCI port. Could not install an old sound card I had. Onboard audio works well, though, haven't had any problems with games.
*No SLI support (but Crossfire IS supported)
*350 Watt power supply. Had to install my own to upgrade to an ATI HD7870 Myst. But the case fits a normal size ATX power supply so at least this was an option, unlike most HPs.

Did you find this review helpful? Yes No

  • David P.
  • 2/2/2014 6:03:46 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsgreatfor the price

Pros: Excellent specs for the money. Runs perfect with Windows 8.1. I received a defective one the first time but easily got a replacement through newegg. Thanks!

Cons: Received a defective unit

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Item#: N82E16883220332
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