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Item#: N82E16883220432

ASUS Desktop PC G10AC-US009S Intel Core i7 4770 (3.40 GHz) 32 GB DDR3 1 TB HDD NVIDIA GeForce GTX 760 Windows 8 64-Bit

  • Intel Core i7 4770 (3.40 GHz)
  • 32 GB DDR3 1 TB HDD
  • Windows 8 64-Bit
  • NVIDIA GeForce GTX 760

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS G10AC-US009S

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the ASUS G10AC-US009S

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  • Bradley M.
  • 12/17/2015 12:30:11 PM
  • Ownership: more than 1 year

2 out of 5 eggsMalfunctioning Parts/Horrendous Customer Service

Pros: I have had great success running this computer at full graphics. The computer does get rather hot during play. Turning down the graphics helps with heat issues. I have had zero issues with the performance of the PC from a performance standpoint until broken parts came into play.

Cons: Have had 2 major issues with this computer within a year and a half.

First the graphics card malfunctioned and the screen would distort itself during play. Customer service at Asus tried to blame me for the issue, but eventually cooperated. You have to pay for shipping to the maintenance facility which is on the west coast. Parts were replaced under the 1 year warranty.

Second issue was the power source failed multiple times during moderate to low usage and eventually completely broke. That is what happens when parts are made in China. Delta Electronics made power source seems to be a reputable manufacturer, but even reputable manufacturers have many issues when operators in China are putting it together. This happened 5 months out of warranty. Asus hung up on me several times along with not providing a shipping label. They estimated parts and labor at $600 initially. After sending the PC and receiving a new estimate of $80 for labor, I decided to replace the power source on my own. When they shipped the unit back to me, they gave me no notification that the unit was sent and had left every part of the PC unplugged.

Each issue amounted to over 10 phone calls to Asus each time which they fought me every step of the way. This is a $1,500 unit so I expected more commitment to customer service from the manufacturer. I will never buy ASUS again.

Other Thoughts: 1 Year Warranty is another way of saying, something will go wrong soon after a year. I will never buy ASUS again and would encourage others not to in a general sense.

Manufacturer Response:

Dear Bradley,

I apologize for the inconvenience this may have caused you. I certainly understand your dissatisfaction with the quality of your recent customer service experience. This is not a normal reflection of how our company handles customer services. We do value our customers and take negative customer service experience very seriously. Please be informed that we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you have issues with the product and need this to be resolved, please email me at cl-rodel@asus.com and I would be more than glad to help.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • james m.
  • 1/24/2015 10:30:59 PM
  • Ownership: more than 1 year

5 out of 5 eggsGreat PC

Pros: Great PC have had it over a year with no problems at all . I must have got a great deal as mine has 32gigs of ram and a blue ray optical drive . I game and almost every game max settings ! I got mine for $1,300 with a Tt Meka keyboard and mouse .

Cons: More fans would have been nice .

Other Thoughts: ASUS G Series G10AC-US009S Gaming PC Intel Core i7-4770 (3.40GHz), 32GB Memory, 1TB HDD, 3GB NVIDIA GTX 760, Windows 8 64-bit / Specs of my Asus PC

1 out of 1 people found this review helpful. Did you? Yes No

  • Jeff G.
  • 9/4/2014 8:19:42 AM
  • Ownership: 1 month to 1 year

5 out of 5 eggsASUS G-10AC

Pros: 32 gigs ram
3 gigs video memory
will run everything maxed out

Cons: keyboard & mouse are cheap and worthless
gtx 760 is a scaled-down version running at 192 bits and it can overheat (80+C) when running certain games maxed out

Other Thoughts: you will need to partition drive C to get rid of their silly drive d:"DATA" partition which is incompatible with most games wanting to install on drive C: I used a free DL partition app for doing just that.

1 out of 1 people found this review helpful. Did you? Yes No

  • Saroeuth K.
  • 8/30/2014 10:52:00 PM
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsCasual Gamer Review

Pros: -Great for Gaming or Home PC use.
-Runs all of my 2013 Steam released games on High/Ultra settings no problem 30-60 FPS.
-Never had over heating issues.
-Plenty of memory for hundreds of games.

Cons: -Price seems a bit high, could of built a custom PC for half the cost with better results!
-No SSD
-Windows 8... MEH

Did you find this review helpful? Yes No

  • clarissa t.
  • 8/25/2014 11:53:00 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsTHE WORST

Pros: none

Cons: CRASHED AFTER 4-5 MONTHS OF USE!

Other Thoughts: Worked fine for the first 4-5 months then all of a sudden crashed. My graphics card was clearly failing and they asked me to do a bunch of useless troubleshooting. I had to call ASUS about 20X before they were willing to take my PC in for Repair. They refused to pay shipping and I had to pay for packaging.

I just got my PC back from ASUS and the unit is damaged! The front portion of my PC does not match up with the USB, SD,Audio jacks in front of the PC! Unbelievable! They shipped the PC back to me with minimal packaging! ASUS SUPPORT IS THE WORST. BUYER BEWARE.

Manufacturer Response:

Dear Valued Customer

I apologize for your recent repair experience. We do value our customers and take negative experiences very seriously. Please email me with your Serial number and RMA so I may investigate, you can contact me at CL-Scott1@asus.com and write down case # N140844320 in the subject line.

I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Regards,

Scott
ASUS Customer Loyalty

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  • Peter S.
  • 7/23/2014 12:54:02 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWorks as advertized - great value for money

Pros: It offers great performance for a reasonable price to have 32GB of RAM and an 8-core i7 4000 seriers processor, a higher-end NVidia card, and a TB of disk.
The popular video games, like World of Tanks, now runs at 60 FPS on "High" graphics settings. So this is a great gaming machine for a budget with a lot of headroom for future games.

Cons: When using one of those PC migration tools, it couldn't transfer all of my old machine to this machine. The C drive was configured too small and I had to manually combine the C and D drive into one 1TB C drive.
Mind you, that isn't a criticism of ASUS, as it is configured like a server for efficiency.

Other Thoughts: I'd recommend it as a gaming machine!
Also, there is a lot of room in the desktop box and 32 GB of RAM to allow for lots of headroom to upgrade, further extending the life of this machine!

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  • Ronald H.
  • 6/25/2014 10:23:49 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsParts is parts

Pros: I needed to replace an ancient P4 running XP so I bought this for the processor, Video card and the RAM. It was a bargain for those parts alone.

Cons: It's a Micro ATX motherboard in a Mid Tower sized case with only two 5 inch bays and two 3 1/2 inch bays, with a silly plastic sloping front that takes up too much space and does not provide direct acess to the 5 inch bays. The top bay is for a slim style laptop drive! Had I known this was the deal I would not have bought this particular machine.
It also comes with Win 8.1 on a 1 TB HDD, which I unplugged and replaced with a 1/2 G Corsair SSD and Win 7 Pro (Home will not run all 32 GB of RAM). I also added a basic ASUS DVD R/W +R DL burner.
It comes with a BD ROM, but no software to play BluRay discs - you have to go get that yourself. Kinda cheap of ASUS, if you ask me. That same laptop style drive also does CD/DVD RW on up to +/- R DL discs.

Other Thoughts: It works, it boots in about 5 seconds, it's SILENT, it blasts through the latest hard core games on a BenQ 24" 16x9 1 ms monitor. I have a feeling I will be using this as my primary machine for a long time, probably adding more SSD for Xmas.

I did buy $500 parts for a backup machine to run WIN XP3, since I have so much software that will not run on WIN 7 or 8. ;)

1 out of 1 people found this review helpful. Did you? Yes No

  • Steve V.
  • 5/20/2014 5:56:51 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsPretty impressive so far...

Pros: I bought this to replace a system I built 8 years ago. I was running the latest processor and RAM etc of the time. I was also running Windows XP sp3. Since Microsoft was no longer supporting it, I decided it was time for an upgrade. I did a lot of research and came across this desktop. As most people know, a gaming rig is usually the high end of high end, and this item is no exception. Everything runs instantly with very little time to load. The boot time is somewhere in the neighborhood of 10 to 15 seconds (this is quite a step up from around 30 minutes or so). I read in previous reviews that some people were having trouble with their displays. There are 2 sets of connections and apparently Asus was listening, they covered the ports that were disabled and the GTX card works extremely well.
There have been quite a few negative reviews here, but all in all I am very impressed with this desktop. There are couple of exceptions that I will list in the Con's section.
The graphics are smooth and everything launches almost instantly. I love this unit!!!
If you are anything like me, you take a lot of videos and pictures. This model is great for using Nero 2014 Platinum and the video card excels at making videos smooth as glass.
USB 3.0 is blazingly fast as well as the A/C Networking card.

Cons: My only con is Windows 8.1 is not compatible with a lot of the hardware that I used with my old system and there is no way around it. I have an old Sony Handycam that I used quite often that recorded to DV tapes. There are no IEEE ports for firewire and the USB connection is not recognized. So my previously recorded movies are practically unusable. In addition, I had 3 hard drives (1, 1.5 and 2 TB) attached to my previous computer, and 1 of the drives, which housed all my personal files and the aforementioned DV recordings, was not recognized at all. My plan was to use an external dock or enclosure to transfer my files to the new desktop. Nothing I tried worked with one exception: connecting the dock to a router and using it as a network drive. It took days (literally) to transfer the files, but it did eventually work.

Other Thoughts: All in all this is a great system. Windows 8 takes some getting used to, and if you're like me and have been resisting the upgrade, make sure you have a way to transfer files in a way other than using a network drive. Also check any components or programs you plan to use in Windows 8 are compatible before hoping they will work. I spent quite a bit of money in addition to the price of this desktop in an attempt to use my older hardware. Surprisingly some stuff worked, but most didn't. Do yourself a favor and if you're thinking of making an upgrade, buy this model.

4 out of 4 people found this review helpful. Did you? Yes No

  • Craig D.
  • 3/28/2014 2:59:57 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsSecond try

Pros: None on this computer

Cons: DOA - purchased almost a month ago and still have yet to get it to power up.

ASUS tech support is practically useless.

Other Thoughts: ASUS desktops are AWFUL.

I really like their components but as far as a desktop provider, I will never consider it again.

I have built hundreds of computers so I do have some knowledge.

This is the second one I purchased. My first review is below. Foolishly, I purchased another after I finally got the first running because of its blazing speed.

The second one came in and would not start. Lights would blink but otherwise DOA. Finally got ASUS to RMA it. Again, postage was on me!

When it finally came back, it was a total DOA!!! No lights, no fan on the power supply. Nothing.

The first time I contacted ASUS they couldn't do anything because their own computers were down. How freaking funny.

After 2 other tries, I finally got an RMA but couldn't get a fedex pick up although I promised one. When fedex tried, they said I had to carry it to a store. Sorry but that doesn't work where I am at!!

Contacted them a fourth time, and their computers are down again!! After a month I am still left with a non working piece of junk.

STAY AWAY!

PS - I did purchase the extra onsite warranty, but it doesn't kick in until after the manufacturers one year warranty is over. So I'd avoid that as well!!!!

3 out of 6 people found this review helpful. Did you? Yes No

4 out of 5 eggsLooks ok but!

Pros: ASUS (they really make good stuff)
STABLE BRAND
NVIDIA GRAPHICS
I7
Large HDD
Blu-Ray

Cons: Windows 8
32 GB RAM (I will get to this in Other Thoughts)
There is a better way to configure this for the same cost, if you were building yourself see Other Thoughts section.

Other Thoughts: I do not own this machine reviewing based on config.
Right now unless you do 3D rendering beyond gaming 32 GB RAM is actually slower than 16 in most cases, this has to do with how fast the CPU can Address the RAM. Because you will likely never need over 16GB of rem in the near future you could speed the machine up by going to 16.
I would rather see 16GB Ram and a 770 GTX Card. It would be a better way to spend the money.
OR A 120 GB SSD Drive for the OS Boot drive.
And a machine built for Gaming would be better with Windows 7 (at least until 8.2 is released)

If you buy this you might want to look into how to configure the extra 16GB of Ram as a RAM drive this way at least you would use the drive and speed up the system even more.

4 out of 11 people found this review helpful. Did you? Yes No

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Item#: N82E16883220432
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