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Nice computer; Poor Warrantee Support
This review is from: ASUS CM1735-US005S Desktop PC A4-Series APU A4-3420 (2.8GHz) 6GB DDR3 1TB HDD Windows 8
Pros: The computer itself is pretty nice. It installed perfectly and was as advertised. It's a pretty fast, responsive computer, even with the A4 processor. Lots of ram makes all the difference. I bought two of these Essentia series computers based on their specs and I am not disappointed.
Cons: First thing I noticed was that there was no hard drive indicator light in the case--something that I think is "essential" in a desktop computer. The case is rather "Spartan-like, plain jane, but a nice compact size. The keyboard has a cheap feel to it and one of the legs was actually broken, laying in the bottom of the box, making it useless to a touch-typist. I thought it would be easy to rectify, but having spent several hours trying to deal with Customer Service, RMA, and the "support team" who said the keyboard and mouse were not covered under warrantee, I finally gave up. Thus the two stars.
Other Thoughts: I just looked at my purchase history and found that 8 products I bought within the last two months were Asus branded. I have always been satisfied with their quality; however, I am rethinking Asus in light of their failure to fix such a simple problem as a broken keyboard. Service after the sale is just as important as the product itself, IMO.
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