iBUYPOWER Gamer Supreme 911SLCK Desktop PC Intel Core i7 2700K(3.50GHz) 16GB DDR3 1TB HDD Capacity NVIDIA GeForce GTX 560 Ti 1GB Windows 7 Home Premium 64-Bit

Pros: Great performance and spec's compared to other systems at similar cost.

Cons: This is the second iBuyPower computer I bought. The first one took some tools to finish putting back together before it was up and running...but no issues since.

So I rolled the dice again on this system and have been much less than satisfied.

Issues:
1 - Extra metal parts rattling inside case on receipt.
2 - Hard drive not secured... Sits on bottom of system only attached to wires. I THINK the extra parts must have something to do with securing the hard drive...but it doesn't appear to fit correctly.
3 - "Access Violations" on start up.
4 - Power supply failed by 3rd day.
5 - Upon receipt of repaired system issues 3 and 4 were fixed. ....issues 1 and 2 unsolved! Yes...issue 1 was considered unsolved because they threw another set of the same metal parts in loose (AGAIN!) into the system even though that was clearly a complaint I made within my RMA! And the hard drive was still flopping around during unpack.
6 - when they send you junk, you'll pay shipping to send it back to IBuyPower for repair.
7 - Now ~half year later the power supply has failed again. I just called and the only support was a new RMA number...no apology, no concern, nothing...just coldly "Write this down and log onto ibuypower.com in 15 minutes to get a new RMA number"

Manufacturer Response:

Dear Valued Customer,

Please email us at newegg@ibuypower.com for a more detailed reason of your system defect. We will like to fix/replace any problems you are experiencing.Please contact our Customer service department at 888-618-6040. If you experience any issue with processing your RMA, please email us your issues and RMA#/call back #. We will respond to your request within 1 business day. Thanks again for choosing iBuypower and we hope we can solve these issues as soon as possible. If you have not already submitted your RMA online. You can go to www.ibuypower.com/retail.aspx and register your information to speed up the process of the RMA.

Pros: Everything functioned great and performed well while it worked.

Cons: 37 days after I purchased the machine, while in the middle of a game of Team Fortress 2, my screen went blank and the system shut down. After trying to reboot the system, the fans were performing normally and the lights came on, my keyboard lit up and so did my mouse, but It wouldn't boot up, my screen was just flashing. Not really impressed with the life of this machine.

Manufacturer Response:

Dear Valued Customer,

We apologize for the inconvenience. Please contact our customer support team again at 888-462-3899 and tell them specifically about the issue, they will gladly help you with this. You can go to www.ibuypower.com/retail.aspx and register your information to speed up the process of the RMA if you have not already done so. Thank you. If you have any questions regarding this system please e-mail us directly at newegg@ibuypower.com. Thanks again for choosing iBuypower and we hope we can solve these issues as soon as possible.

Pros: Works great, fast, plays all of my games on max settings with no issues

Cons: shipping

Other Thoughts: When this arrived I was so excited! I immediately took it out of the box and set it up. I went to play one of my games and the game looked terrible and lagged! I was horrified! I did not spend that much money to have a terrible computer! Upon opening it up I discovered that my video card was never bolted down, so during shipping it fell out and was just loose inside my computer. I got it plugged back in and secured it so that it wouldn't fall out again. The is the ONLY reason I deducted a star.. er... egg from this computer. It runs great. The light on the front can get annoying, but I still love this computer. I've had it for a little over a year.

Pros: Performance-wise is great until..

Cons: The machine shut down on its own right out of the box for the first time. I installed Window 7 Ultimate the next day and it started to have unexpected blue screens.

Other Thoughts: I can't afford to have these defects causing unexpected breakdowns. It's most likely due to Memory issues. But it has been giving me enough headache in the past few days. Definitely need to return and and repair.

Manufacturer Response:

Dear Valued Customer,

We apologize for the inconvenience and the issue with your System. Please contact our customer support team at 888-462-3899 and tell them regarding this issue, they will gladly help you with this issue. you can go to www.ibuypower.com/retail.aspx and register your information to speed up the process of the RMA. Thank you.

Pros: Great value when working properly.

Cons: I've had nothing but issues with this PC. Various BSOD errors, mostly due to memory issues. I'm sending the PC back for repair.

Manufacturer Response:

Dear Valued Customer,

We apologize for the inconvenience and the issue with your System. Please contact our customer support team at 888-462-3899 and tell them regarding this issue, they will gladly help you solving it. you can go to www.ibuypower.com/retail.aspx and register your information to speed up the process of the RMA. Thank you.

Pros: Great layout, the interior cooling is very impressive. Everything works perfectly.

Cons: didn't like that it was home premium (personal preference) bumped up to ultimate to make use of bit locker, highly recommend additional internal hard drives.

Other Thoughts: Excellent computer, if you have to money get it!

Pros: Fast shipping and very well packaged, although I've never had a shipping issue with Newegg, so that was expected on my part. A SATA cable was loose, but really that's pretty common.

A PC that I purchased from Ibuypower through Newegg a few years back had a bad Windows install and my disc had a large scratch on it, so I was hoping I'd have no issues this time around, and I had none. There was no bloatware as well. I should point out that while I had a small problem with a previous PC from Ibuypower, their customer service was fantastic the time that I had dealt with them.

Overall, I'm extremely happy with my purchase. This is the second PC I've purchased from Ibuypower through Newegg, and I personally recommend their machines for someone without the know-how to build their own.

Cons: The power supply's fan is located on the bottom of the PC. It's not a huge problem if you know about it, and know how to keep it clean, but for someone who's unsure of something like that, it could cause a pretty quick overheating issue. There are people out there that put computers on carpeted floors under desks and what not.

Other Thoughts: I enjoy pudding from time to time.

Pros: Runs smooth, silent and cool. So far I've yet to see it dip below 50fps, average 60fps depending on how much your pushing it, still more than enough to run all but the most hardcore performance geek tester tittles, that is, until you overclock it. All in all for the first computer I've purchased instead of building myself, I give this Ibuy 4stars for performance. HOWEVER: I did have a problem

Cons: Customer support. Though my comp is high in the performance end, I wouldn't say the same about the company. I recieved a faulty TB harddrive and have been trying to contact the manufacturure for days by phone, Each time I call I am transferred to someone else then hung up on. I'm running on an old 80gb harddrive for now and i'm already up to 75gb usage. It's hindering my performance so I may be forced to come out of mmy own pocket to get a solid state then use the replacement harddrive for backup since It has become painfully obvious that I will have to jump through hoops to get it.

Other Thoughts: Great computer, crsub-par customer service.

Manufacturer Response:

Dear Valued Customer,

We apologize for the inconvenience and the issue with your System. Please Email Newegg@ibuypower.com if you are having trouble reaching our customer service representative. You can also go to www.ibuypower.com/retail.aspx and register your information for warrenty set up. Thanks again for choosing iBUYPOWER, and we wish we can fix your issue as soon as possible.

Pros: Very fast shipping, good job newegg!!! What can i say except this machine does everything i was hoping for. not sure how i kept my last box for so long, there is no way i could go back now. i am the type that stands by the microwave telling it to hurry up.

also this machine is very quiet, to be honest it exceeds anything i had hoped for in this regard. i looked around for 6 weeks and there is no way i could have gotten a better price on something comparable anywhere else.

Cons: the only con i experienced was the hard drive had come loose and was sitting unattached at the bottom of the case. in fact there were no brackets inside the case that were necessary to mount it. (they were in the plastic bag with the manuals)

i did not subtract an egg for this because it was a very easy fix and only took a few minutes to remedy. it booted right up without a snag and has worked perfectly since.

Pros: I picked this up mostly for HD video editing with Avid Studio. For a hour 9 minute project using AVCHD format as the source, I was able to render to 1080P MPEG4 in about an hour 20 minutes. When making DVD quality to burn to DVD, it only took 25 minutes. Video editing was very smooth and renders real-time effects quickly so there is hardly any delay in editing. I then decided to try some games and downloaded Sonic Generations Demo, Dirt 2 Demo, and Fuel Demo. This plays them with max graphics settings. I bought Crysis 2 and NBA2K12 and both look amazing on this box. The case fans are extremely quiet as well.

Cons: Tempts me to want to buy more games when I probably shouldn't :)

Other Thoughts: I originally was going to spend the extra 1,000 for the N82E16883227381 model but this box does everything I need and more. Very happy with this purchase!