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Item#: N82E16883229536

CyberpowerPC Gamer Ultra GU2194LQ Desktop PC AMD FX-Series FX-9590 (4.70GHz) 8GB DDR3 2TB + 128GB SSD HDD Windows 8.1 64bit

  • AMD FX-Series FX-9590 (4.70GHz)
  • 8GB DDR3 2TB + 128GB SSD HDD
  • Windows 8.1 64bit
  • AMD Radeon R9 290 4GB
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Learn more about the CyberpowerPC GU2194LQ

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the CyberpowerPC GU2194LQ

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  • Douglas G.
  • 5/8/2014 2:38:26 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsFool me once, fool me twice

Pros: The case looks cool... It's quiet and fast(for the first half hour)...

Cons: Any performance pros this computer would earn are completely invalidated by the fact that this computer completely stops working after 30 mins.(that's the longest stretch I could get it to stay usable) After a random(3sec - 45min) amount of time, this computer WILL freeze. Freeze as in completely lock up with every input device rendered unresponsive. I don't know whether it is the cheap parts, the psu or sdd maybe, or just that this build is incompatible with windows 8.1 or something, but this computer refuses to run uninterrupted. I returned the first one I got for a replacement, a week and a half later I get the second one which has the same exact issue. I don't think it's too much to ask for a pre-built computer to work out of the box and this one doesn't.

Other Thoughts: It's kinda funny how I bought this computer thinking I was getting a good deal. It's even cheaper now and I still wouldn't recommend signing on for this headache.

The only upside was Newegg customer service was really nice, helping me through the replacement and now refund process.

Manufacturer Response:

Dear Valued Customer,

We do apologize for the inconvenience. We understand the frustration and will make sure the issue is taken care of. Our technicians will do what is necessary to help retrieve a system for service if the problem isn’t resolvable over the phone. Again help us help you, if the product has not yet been registered, please email to Cyber_tech2@cyberpowerpc.com with your full information, you can also go to http://www.cyberpowerpc.com/forum/forum_posts.asp?TID=10802.

2 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 5/4/2014 7:37:25 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsBEWARE THIS COMPUTER

Pros: Ordered this computer and within 30 minutes of installing League of legends it froze and crashed. Then again while trying to update the video drivers. Basically any task will cause it to crash. I sent it back to be replaced. Got the new computer 2 weeks later and within 5 minutes of installing, it froze yet again. Now newegg says I'm passed the return date and need to seek out Cyber power pc's customer support. So as long as newegg takes their time sending you defective products, they can push you out of their warranty range at their will. What a joke. I've read the stock power supply CP PC uses is junk and causes this type of problem. Hopefully a new power supply fixes the issue. So bear in mind that advertised price doesn't include the extra hundo you'll spend on a decent power supply. Very disappointing.

Cons: Assuming the power supply does fix this issue, it's still ridiculous to have to "fix" a brand new high end PC. Newegg is better than this.

Manufacturer Response:

Dear Valued Customer,

We do apologize for the inconvenience. When issues do arise, we will come to a resolution for our customers. The system comes with a one warranty and the parts can be simply replace if determine to be the cause. We understand the frustration and will make sure the issue is taken care of. Please be aware our technical support will always be available when needed. Please contact us directly by email to Cyber_tech2@cyberpowerpc.com for direct support or contact our direct line at 88/937-5582. Be sure to also include your full contact information since we do not have any information if the product has not yet been register.

5 out of 5 people found this review helpful. Did you? Yes No

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Item#: N82E16883229536
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