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The premium UB9800 series ULTRA HD TV line-up lets you enjoy stunning 4K resolution on the big screen.* It is equipped with our exclusive Tru-ULTRA HD Engine Pro, which upscales SD or HD content in lifelike, near-ULTRA HD so everything you watch will be enhanced. And, because we use an IPS panel you get a wider viewing angle. Now any seat is the best seat in the house. What's a great picture without great sound? With sound designed by Harmon Kardon, the LG UB9800 lets you enjoy impressive audio, directly from your TV
Terrible customer and warranty support. Avoid this company AT ALL COSTS!!!!
This review is from: LG 65UB9800 65" Class 4K Ultra HD 2160p 240Hz 3D Smart LED TV w/webOS
Pros: Good if you never encounter any issues.
Cons: This is a review of warranty and customer service of LG. We are having terrible experience getting LG 4K TV repaired under manufacturer warranty. Review is for last year’s 65” model 65LA9650, but since review is for customer support, it applies to any LG product since you’ll be dealing with the same people.
Other Thoughts: Second technician also identified and agreed the issue was there. Took multiple pictures with his cell phone and sent them to his manager. However, the issue is hard to spot on cell phone camera, and much better visible in person. On a side note second technician has suggested that even if we get replacement panel approved, it could likely arrive with the same issue as LG has bunch of refurbished panels with similar issues floating around. We replied that this was in no way acceptable for expensive 4K TV.
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