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Horrible Customer Service
This review is from: Haier 32" 720p 60Hz LCD HDTV L32B1120
Pros: Inexpensive but you get what you pay for.
Cons: Bought television for Christmas. It worked one day. The next day no sound or picture. 2 weeks later a tech came to house to "fix" - could not. After calling daily for another 2 weeks and speaking to multiple supervisors, finally got approval from "Corporate" to change the tv out. No refunds allowed. Currently waiting for Fed Ex to come and pick up tv. Once they receive the unit in New Jersey they will send another unit out. Anticipated turnaround is 10-14 business days. It is now mid February and still no working tv.
Other Thoughts: Customer service employees and supervisors varied from sympathetic to rude. Most seemed to be reading from a script and unable to think outside of its boundaries. Supervisors no help and seemed reluctant to call anyone at "Corporate" to make a decision.
4 out of 6 people found this review helpful. Did you?
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