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Perfect for Guest
This review is from: Proscan 32" LED HDTV/DVD COMBO - PLDVD3213A
Pros: For a unit that is refurbished it has excellent picture quality and the no dead pixels. I purchased this during the first weekend of cyber Monday after waiting for a price drop for several weeks. Unit is very easy to setup and operate. Was very surprised that it came with all of the screws for the stand sometimes you have something missing on a refurbished unit. Very nice straight-forward integrated DVD/TV remote control that is easy to use. Did I mention that the picture is very bright and clear for a refurbished unit and most of all it has 3 HDMI inputs & more than enough inputs to satisfy all kinds of devices. We haven't tried the dvd player yet to see if it works but we will provide an update on that later.
Cons: TV arrived and it would not power on by neither the remote control nor the buttons on the side of the unit. Hmmm
Other Thoughts: I've been a customer for years with Newegg which spans back to its heyday since the beginning. In my opinion Newegg's customer service is fantastic. I received the Proscan on 12/09 and the HDTV didn't power-on "as mentioned above" or anything for that matter. I contacted Newegg Customer Service using their 1-800-xxx-xxx and spoke with one of their customer service representative and she was fabulous. After a brief discussion and exchange of information the customer support rep arranged for and email me with a RMA specific instructions on what I needed to do on my part and after several more minutes on phone she provided more details on what will happen next and soon after that I received specific instructions and a printable label and tracking information. Next day I mailed the defective unit back through UPS and tracked it back to Newegg’s. On 12/17 an email confirmation was received from Newegg acknowledging receipt and shipment of a replacement. Two days later the replacement arrives and it works. That’s what fantastic customer service is all about. Guess what… it works perfectly just what we needed for our guest room. Thanks Newegg.
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