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Item#: N82E16896399004

Neato XV-12 Automatic Vacuum Cleaner, Colors May Vary - Manufacturer Refurbished

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  • Cover colors are assorted (please see description below)
  • Cleans in a methodical back-and-forth pattern
  • Returns to charging base when done
  • Handles carpets and hard floors

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews




There's a Lot of Neat Technology inside Every Neato Vacuum.



Neato vacuum

It Scans, Maps, and Plans

Most other robot vacuums move around a room at random. They bump into walls, bump into furniture. They go in circles, cleaning some spots several times and others not at all. But Neato knows exactly where it's going at all times.

Its remarkable laser eye uses infrared light to scan the surroundings five times every second. The result is a highly accurate 360-degree map of the room and any obstacles. Then the robot efficiently cleans in a pattern of straight, overlapping lines.

Neato vacuum

Don't You Dare Call It a Sweeper!

A lot of robot "vacuums" are really just sweepers. Their low vacuum power is merely an add-on. But not the Neato. It's the most powerful robot vacuum available today. At the core of every Neato is a centrifugal compression-impeller that uses jet engine airflow principles to create high-powered suction. You can count on it to pick up everything a traditional vacuum would - dirt, pet hair, dust, cereal, and more.

Neato vacuum

Obstacle Avoidance

As it moves around a room, the robot's sensor enables it to avoid obstacles like furniture, walls, stairs, and pets.

Neato vacuum

It Takes Care of Itself

A Neato can handle large floor plans, because it automatically recharges its batteries. When it's low on power, the robot simply returns to its base and recharges. Then it returns to clean, right where it left off.

Neato vacuum


With a Neato there are no bags to buy or throw away. All the dirt and debris is collected in the Neato's top-loading dirt bin. When the bin is full, you simply empty it into your trash.

Neato vacuum

Easy Scheduling

Set a schedule and the Neato will automatically clean at the time you set - daily, every other day, or three times a week.

Neato vacuum

All Floors Are Covered

Unlike some vacuums, Neato robots are designed to work on all types of surfaces. So it can go from the carpet in your living room right onto the tile in your kitchen.

Neato vacuum

It Cleans Where You Don't

There are places in your home that don't get vacuumed very often (or at all), because they're so hard to reach. A Neato robot is only 4 inches high, so it can scurry under beds, couches, and other places regular vacuums can't go.

What's in the Box

Neato vacuum


Learn more about Automatic Vacuum Cleaner, Colors May Vary


Automatic Vacuum Cleaner, Colors May Vary


This is a Neato certified factory refurbished unit. This means the unit has been partially disassembled, cleaned, and thoroughly tested to ensure it performs to new factory specifications of an XV-12 model unit. Minor cosmetic blemishes are possible. Covers from several different models are used during the refurbishment process however the internal mechanics of the entire are entirely an XV-12 model and the unit is certified to perform like a new XV-12. Colors are assorted

The future of vacuuming.
The Neato XV-12 will keep your floors clean with just the push of a button. Featuring the most powerful suction in a robot vacuum, the XV-12 will easily pick up dirt, debris and even pet hair. Its laser navigation system ensures that it never misses a spot.

Powerful suction equals a cleaner floor. You can count on the XV-12 to pick up everything a traditional vacuum would-dirt, pet hair, dust, even cereal.

The XV-12 cleans in a methodical back-and-forth pattern. This method is the quickest and most efficient way to ensure that every spot on your floor gets cleaned.

There are no bags to buy or replace. When the dirt bin is full, simply empty it into the trash.

You'll always come home to a clean floor. You can schedule your Neato to clean while you're out working or playing.

Dimensions & Weight

12.5 x 13 x 4 in
Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days
  • Read full details

Customer Reviews of Automatic Vacuum Cleaner, Colors May Vary

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  • Dayton B.
  • 5/31/2015 6:16:18 AM
  • Ownership: 1 month to 1 year

1 out of 5 eggsNeato XV-12

Pros: When it worked it did a fair job.

Cons: Gets stuck under almost everything. Has trouble finding it charging station. Mine lasted about one year then moves about a foot from charging station and just sits there. No help from company.

0 out of 1 people found this review helpful. Did you? Yes No

  • Nima N.
  • 4/9/2015 9:42:23 PM
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDOA

Pros: Nothing, it is dead!

Cons: item arrived with no user manual, after turning the unit on the lcd shows it is charging even when it is away from the charging station, it shows two errors, bumper error and battery error!

0 out of 2 people found this review helpful. Did you? Yes No

  • Mary D.
  • 2/11/2015 7:24:53 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsLove it

Pros: Love it, long lasting battery.

Cons: fairly loud but overall would deal with the noise. Great product!

Other Thoughts: Best purchase I have made in a long time. very nice product.

Did you find this review helpful? Yes No

  • Gerald N.
  • 7/23/2014 7:24:48 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDead Batteries - Poor Service

Pros: Great, if batteries work.

Cons: Horrible when run time is 15 minutes.

Other Thoughts: I own three Neatos. Originally, if you had an issue, they responded right away and took care of the problem.. Wow! How things have changed! They now longer answer you emails.
They were supposed to replace my defective batteries, and supposedly sent new batteries. USPS said they were not properly packaged and could not be delivered. Neato has not responded to the USPS issues and replaced my batteries. Now I have Neato that doesn't work to specification. Perhaps Neato is going out of business - they use to respond quickly.

3 out of 4 people found this review helpful. Did you? Yes No

  • Chun-Huai C.
  • 7/6/2014 6:26:28 PM
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs

Pros: None

Cons: Don't buy it. These Neato vacuums last only about a year then start showing problems. Either you need a new battery pack (costly) or they simply stop working. Neato customer service is terrible who stops respnding after one or two communications. I got one for a friend and one for myself. Mine is completely dead. My friend is already compaining about the shortened battery life.

1 out of 2 people found this review helpful. Did you? Yes No

  • Harley M.
  • 6/1/2014 10:10:14 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsThis is great!

Pros: Doesn't scare my 2 beagles
Actually picking up a lot of dust and dog hair
Really great at learning way around each floor of my house
Light enough it easy to move to different floors
Best to empty the dust bin about every half hour if floors are really dirty.
Floor and rugs look clean all the time.

Cons: Noisy enough I don't use after I go to bed
It really gets the surface dust and crud but I would still use my deep cleaning Dyson once every month or two get the really deep stuff. Refurb but looked and ran like new.

Other Thoughts: For peace of mind watch it closely the first time you use it then you can relax and forget it next time. It really does "see" stairs and find it's base but maybe put the dog's water dish on the counter while using.
I am curious how reliable it is over time. Glad I got a good deal on a refurb.

Did you find this review helpful? Yes No

  • Thomas B.
  • 4/16/2014 4:17:04 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsNeato Vacumm Refub

Pros: Picks up dirt Ok! Vacuum when received appears to be in new condition

Cons: This item is a refurb! Doesn't clean a full rug area. It sometimes cleans a random spot over and over. It almost seems that it doesn't know where it's at. I've kept this vacuum for 2 months just to verify it's faults.

Other Thoughts: Usually when purchasing a refurb item I've have had no complaints. Normally the refurb items work good as new.

Did you find this review helpful? Yes No

  • Brock K.
  • 3/8/2014 12:28:25 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsNot worth the money

Pros: Great for daily dog hair clean up on hardwood floor.

Cons: After about one month the battery started throwing codes and needed to restart the system. If you have children that leave things on the floor like me, this vacuum is not for you. Does not clean edges at all.

Other Thoughts: Good hardwood floors.

1 out of 1 people found this review helpful. Did you? Yes No

  • Aleck C.
  • 12/30/2013 7:50:19 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsNeato XV-12 refurbished vacuum

Pros: Reduces my time to clean the house.
Does a good job cleaning carpet and is decent with wood and tile.
Scheduling is nice so it runs when I am out of the house.
Makes a couple of passes with a final pass that leaves a uniform vacuum pattern in the carpet. Looks nice.
Transitions easily around object and over carrying heights. It even mounts to base of my lounge chair and vacuums around over the wooden base.
Usually finds its way back to the base to recharge but not always.
Deep cleans carpet well. I was impressed after it brought my berber carpet back to life. No more matted down look!

Cons: Not so good at edges especially on tile or wood flooring.
Gets stuck on certain things, like the ventilation grate.
Also if there are lots of obstacles then it will have a hard time making its way back to the base in my open floor plan.
Takes 1.5-2 hours to recharge.
The collection bin is small and needs to be cleaned while its recharging.

Other Thoughts: This is what a robot is supposed to do, reduce humans time on mundane tasks.

Its cut down my 3 hour weekly vacuuming to less than 1 hour! I still have to do the stairs and some spot cleaning if I wasn't able to clean the bin before it gets full.

It has an on demand cleaning feature which bypasses the schedule and also a spot cleaning feature that I have not tried.

Comes with magnetic striips so you can block areas that you don't want cleaned , e.g. wire on floors, or prevent it from going over stairs.

1 out of 1 people found this review helpful. Did you? Yes No

4 out of 5 eggsmy newest best friend

Pros: cleans well, sets up easy, finds its home base every time(so far - 15 uses) easy cleanup of unit. also i paid $169.00 so that's also a plus....

Cons: a little loud, but no louder than a regular vacuum. gets stuck under low furniture. tho it was really close, a little wedge under the leg of the table fixed that. otherwise none so far that bothers me.....

Other Thoughts: am upgrading to the 'pet & allergy upgrade' kit since we have 3 cats and all the reviews say its worth it... cuts down on sound and increases cleaning action.....

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16896399004
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