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Neato XV-21 Pet & Allergy Automatic Vacuum Cleaner, Colors May Vary, Mfr Refurb

  • Vacuum upgraded to new XV-21 specifications
  • Cover colors are assorted (please see specificaions below)
  • For pet owners and allergy sufferers
  • Timer schedule cleanings
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Learn more about Pet & Allergy Automatic Vacuum Cleaner


Pet & Allergy Automatic Vacuum Cleaner


This is a Neato certified factory refurbished unit. This means the unit has been partially disassembled, cleaned, and thoroughly tested to ensure it performs to new factory specifications of an XV-21 model unit. Minor cosmetic blemishes are possible. Covers from several different models are used during the refurbishment process however the internal mechanics are entirely an XV-21 model and the unit is certified to perform like a new XV-21. Colors are assorted

Pet lovers rejoice.

The Neato XV-21 Automatic Vacuum Cleaner is specially designed for pet owners and allergy sufferers. With the most powerful suction of any robot vacuum, the XV-21 picks up dirt, debris, and even the toughest pet hair. The Neato XV-21's special filter retains more than three times the amount of fine dust particles as standard filters, which is perfect for removing allergens from the home. A new combination bristle and blade brush improves the pick-up of pet hair, dander and fibers.

Powerful suction equals a cleaner floor. You can count on the XV-21 to pick up everything a traditional vacuum would-dirt, pet hair, dust, even cereal.

The XV-21 vacuum cleans in a methodical back-and-forth pattern. This method is the quickest and most efficient way to ensure that every spot on your floor gets cleaned.

There are no bags to buy or replace. When the dirt bin is full, simply empty it into the trash.

You'll always come home to a clean floor. You can schedule your Neato automatic vacuum to clean while you're out working or playing.


Package Contain
Neato XV-21 equivalent unit (see info above regarding colors/covers)
6' boundary marker
Charging dock
Battery (installed)
Air Filter
Roller brush
Owner's manual
Full 90 day manufacturer warranty

Dimensions & Weight

12.5 x 13 x 4 in
8.6 lbs

Quick Info


  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days

Customer Reviews of Pet & Allergy Automatic Vacuum Cleaner

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  • Anonymous
  • 7/7/2014 7:41:12 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat product

Pros: I'm amazed by how well this will navigate most obstacles in my house. I go out and when I come home it looks like I had a maid come and clean up. So impressed I've bought several as gifts for others. As for the other review saying it needs 3 charges to do a 400 Sq ft room this seems very different from my experience. It cleans my small apartment about 1k Sq ft in about an hour on a single charge.

Cons: There are a few issues. First or has trouble with some object which are lower than its laser turret and higher than its bumper it will often get stuck on these had to rearrange or block of some pieces of furniture because of this. My only other complaint is there seems to be very little uniformity in the refurbishment process having ordered 3. One was nearly brand new with all the original stickers and the battery disconnected and such. Only one came with a manual and another one with the small tool, another came quite dirty. since all of them work and everything that was missing was not important it's not really a big deal. I just wonder how well they really check them out since half of them are plugged in out of the box and half aren't

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  • Jose S.
  • 7/5/2014 8:40:48 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsIf weren't plague by bugs, it could be the best robot vacuum.

Pros: Powerful suction, picks up dust, hair, dirt particles better than Roomba.
Cleaning schematics are very good. Cleans very close to walls, corners and furniture.
Cleans fast, like I would clean, straight overlapping lines.
HEPA filter to block out allergens
Easy to remove brush roll to remove hair.
Could setup schedule cleaning.
It does returns to its charging base when battery is low, then goes back to cleaning.

Cons: Too many bugs/errors on a finished product.
-‘My vision was blocked. Please press OKAY (3000)’
-‘Please press OK to restart. Battery issue (0002).’
-‘Cleaning suspended while charging’ in middle of room away from charger.
-‘Please wait while I recover my position’. I waited and it failed to recover its position.
Even under warranty you will have to pay to get the unit repair.
Batteries do not whole charge and degrade very fast.
Sometimes it cannot find recharging station right in front of it.
It get stuck by itself in the middle of a room and start going in circles like a drunk.
It could clean better with edge cleaning brush to reach corners and floor edge.
It should come with a remote control or a way to control it with an app.
Taller than Roomba so it might not be able to clean under some furniture (sofa).

Other Thoughts: If you review this machine during the first months you will give 4 or 5 stars.
I waited several months to post a review since it appears that after 4 months or so bugs start to show up.
I purchased this unit so my wife would clean less during her pregnancy. Well it did not last so I became the vacuum.
Roomba is more reliable unit.

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  • Olivier B.
  • 6/11/2014 2:31:05 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

3 out of 5 eggsNice but I prefer the Roomba

Pros: This is a sophisticated robot sporting programmable scheduler, a laser mapping function and a powerful suction motor. This provides you with a set and forget device which will go out and clean your space several times a week.

The Neato's suction motor is much stronger than a Roomba's. As a result, it will clean your carpets almost as well, if not as well as a regular vacuum cleaner.
The laser scanning and room mapping function is quite impressive to see. It will "look about" and plot a efficient path about your room.

The Neato is easy to clean and to maintain. You won't need to fuss about dismantling and cleaning brushes and wheels like you would with a Roomba

We have a beagle in the house, and the Neato's new pet brush will effectively pick up all the dander and hair from your floors and carpets.

It's a treat to come home to a clean place. Awesome purchase at this price.

Cons: It's strong vacuum motor is much louder than the Roomba's. But that shouldn't be a problem if you program it to go out and clean while you're away. However, a more powerful motor draws more juice from the battery, so it has to come back to base and recharge 2 or more times to complete a 400 sq. ft. living room.

The mapping function will sometimes work against it. Whereas the Roomba just bumps its way blindly about the room and figure its way about through dumb luck, the Neato will get confused by furniture and walls. I've had mine stop in its tracks and complain that it's blocked by a staircase step leading up while having 3 to 4 feet of clear space all around it.

The Neato's dust bin is much smaller that the Roomba's Aerovac dustbin and needs to be emptied after each job. (The Roomba's original dustbin is nowhere near as good at picking up pet hairs compared to the newer Aerovac bin which also holds much much more).

The Neato doesn't clean edges as well as the Roomba. This is because the Roomba has a rotating sidebrush which the Neato lacks. Therefore, pet hairs around baseboards and furniture feet won't always get picked up.

The Neato's barrier strips are ugly and clumsy and seem like an afterthought. As impressive as this little vacuum is, the barrier strips seem so 20th century in comparison. This is a far cry from the Roomba's wireless walls and lighthouses.

Other Thoughts: The Neato will effectively clean a room for you. It's loudness makes you want to send it out while you're away, but it will sometimes get stuck and need attention on your return.

Neither the Roomba, nor the Neato will remove the need to deep clean your place with a regular vacuum, but they will greatly reduce the frequency to do it though.

1 out of 1 people found this review helpful. Did you? Yes No

  • Isaac B.
  • 6/9/2014 8:07:22 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsROBO VAC

Pros: The product shipped fast, and was in new condition, could not tell it was a refurb. Charged the battery and it started cleaning.

Cons: There are a few problem area in my house that it will occasionally get stuck on. one is under my entertainment center...sometimes gets jammed up. the other is under a chair that has a weird leg system, it tries to climb over the legs...but get stuck.

Other Thoughts: I have 3 dogs and the hair from them accumulates very quickly. I have this set to clean every day. The bin is small and needs to be emptied everyday. I only paid $180 for this and I am quick happy with it. It has definitely cut down on how often I need to clean. I don't think it would be worth full retail price. I have hardwood floors for the most part. But it seems to do fine on the carpet in the bed room as well.

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  • john m.
  • 5/23/2014 8:09:16 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsNeato-XV 21 is the best

Pros: Cleans well' make sure that you have the latest firmware update which eliminates the perimeter not being vacuumed properly. I paid more from another site; GET this Deal!

Cons: Battery, but acceptable for the low cost....besides it runs when one no one is you care if it takes two or three recharge breaks?

Other Thoughts: Can't wait for the next gen of Neato robots...what a pleasant surprise how sophisticated certificated that they are. A steal for less than $200 bucks!!!!

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  • Ruzan G.
  • 5/22/2014 11:47:11 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsCould be better

Pros: Strong suction power, cleans well where reaches

Cons: Big time cord chewer, if the room has a lot of funitures gets confused and stuck. But the main complain is the cleaning area. It leaves 1-2 inches of the room perimeter untouched. So Expect 2 inches of dust and dirt around your walls.

Other Thoughts: I used to have Roomba 500 and was always impressed and amased by that thing, but it would start braking after 6-7 months of use. I bought the roomba 550 and it wasn't so impressive, it was much dummer. So I decided to try something new..... unfortunately there is no return policy for this product so i can't return and y something else. I wish a read it before buying.

1 out of 1 people found this review helpful. Did you? Yes No

  • James J.
  • 5/19/2014 6:36:36 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat deal works like new

Pros: This thing vacuums great and helps keep the place clean in-between my normal vacuuming. The schedule is perfect for setting it and having it vacuum the floors for you automatically. The room mapping works awesome and it always finds it way back to recharge.

Cons: It's a little louder than I was hoping (but quitter than a normal vacuum) and the bin fills up fast if you are cleaning a very dirty room. My only real complaint is the edge cleaning abilities. It leaves about a one inch gap near walls that you will have to clean manually. Additionally they don't include very much of the ridiculously expensive magnetic barrier strips. Other than those very minor gripe its an awesome vacuum well worth the cost.

Other Thoughts: I had a couple of issues with my vacuum (short battery life and the plate holding the brush in was loose) I contacted Neato about these issues and they promptly sent me out a new battery and plate. That is awesome service especially on a refurbished vacuum. Once I installed the replacement parts if I didn't know any better I would have figured that they had accidentally sent me a new vacuum.

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  • Blair S.
  • 5/9/2014 5:17:08 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsI'm a believer

Pros: Doesn't miss a spot.
Picks up more than our upright vacuum
Cleans tight to the baseboards
Programmable for scheduled cleaning
Amazing customer support

Cons: Need to pick up small rugs like in the bathroom before cleaning

Other Thoughts: When I got mine the charger was DOA. I contacted Neato via live-chat and received a new charger in 2 days, no questions asked. I was surprised since it was a refurb and showed minor signs of prior use. It cleaned about 1500/1900 sq. feet of our main floor, returned to recharge, then finished the job. It makes it around all the furniture no sweat! You will not find a better deal than this. I named mine Melvin :D

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  • Daniel S.
  • 5/4/2014 5:36:02 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat for 3 day a week use

Pros: Filter is easy to empty, the vacuum goes where it needs to. The display tells you when it needs to be rescued or emptied. Runs on a timer so it vacuums when I am not home. Easy to clean! It ran over cat puke and I was able to clean the inside in under ten minutes.

Cons: Sometimes it does not find its home, make sure it has a semi-open space to return to.

Other Thoughts: My carpet is cleaner and it helps with allergies from cat hair. I have a cat that sheds a lot and Rosie, I mean Neoto, helps with that.

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  • Michael D.
  • 3/30/2014 11:36:30 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsPleasantly Surprised

Pros: I have been wanting to get a robotic vacuum for some time now and I am very happy with this Neato. After many hours of research and comparing, I decided to try out a refurbished one. I figured if it didn't work out then at least I wouldn't have paid the full blown price.

When this arrived it looked brand new and works perfectly. Since this was my first experience with one of these I was worried about it getting stuck. That is not the case at all. First run was flawless. I was amazed at how this little guy was able to navigate in between my dining room table and chairs. I'm going on my third week of ownership and my Neato has not got stuck yet. kudos to the manufacturer.

My home is one story with tile primarily and carpet in the bedroom. It works great on both surfaces. As for the vacuum power, this does have a good deal of suction for such a small design. The battery life seems to be pretty good so far. It normally take about 30-40 minutes to clean my living room, dining room, kitchen, hallway to the bedrooms, and the main entrance area. It does all that in one charge so I am pretty satisfied with the run time.

The unit is built fairly well and the parts/filters are not expensive. The collection tray is a decent size and very easy to clean out. If the brush gets stuck (happens when there is a lot of hair on the ground) the Neato stops and tells you. It was very simple to take it out and clean though so all is good.

Overall, this is a great product. Don't let the "refurbished" scare you. I highly recommend this robo-maid!

Cons: The only issue I have seen is that it does not pick up well on the edges of the house where the trim meets the floor. It does it OK but not great. Everywhere else is fine which is good enough for me considering I can relax while this little guy does the work :D.

Other Thoughts: This was the first refurbished item I have ever bought. Glad I did because the unit looks and works like brand new.

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