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Synopsis: The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.
Synopsis: Draws on stories about survivors of accidents, crime, and serious illness to investigate why some people succumb to life-threatening hardships while others rally, discussing such topics as the science of luck and emergency room probability rates.