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1 out of 5 eggs Bad customer service 02/07/2008

This review is from: Fantom Drives Titanium II 1TB USB 2.0 3.5" External Hard Drive TFD1000U16


Western Digital core HDD, solid enclosure, turn on/off switch.


In the middle of full NTFS formaiiting, the system stops recognizing the drive. Happen each time I try to format the drive on two different computers.
Tech support is only by email and they don't respond for two business days (I got only automated request confirmation reply).

Other Thoughts:

I'd give it two or three stars, but customer service is really non-existent...

Manufacturer Response:

Thank you for your feedback. We do provide technical support via email and phone as listed in your manual. The online technical request form permits us to get the specifics of the problem first so we are better informed and can better assist you when contacted. Turn around time is 24 hours or less. We apologize if it may have taken longer in your case.

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  • Alexei K.
  • Verified Owner
  • Owned For: 1 day to 1 week

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