Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Search

1 out of 5 eggs Bad customer service 02/07/2008

This review is from: Fantom Drives Titanium II 1TB USB 2.0 3.5" External Hard Drive TFD1000U16

Pros:

Western Digital core HDD, solid enclosure, turn on/off switch.

Cons:

In the middle of full NTFS formaiiting, the system stops recognizing the drive. Happen each time I try to format the drive on two different computers.
Tech support is only by email and they don't respond for two business days (I got only automated request confirmation reply).

Other Thoughts:

I'd give it two or three stars, but customer service is really non-existent...

Manufacturer Response:

Thank you for your feedback. We do provide technical support via email and phone as listed in your manual. The online technical request form permits us to get the specifics of the problem first so we are better informed and can better assist you when contacted. Turn around time is 24 hours or less. We apologize if it may have taken longer in your case.

Share this review:

2 people found this review helpful. Did you? Yes Yes / No No

  • Alexei K.
  • Verified Owner
  • Owned For: 1 day to 1 week


Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau