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Pros:

Comes in a pretty package?

Cons:

This is by far the worst customer service experience I have had EVER! There is only one thing worse than a bad product, and that is a BAD COMPANY to back it. The customer service rep tried every excuse and trick within his ability to just get me off the phone. Only after I told him to stop being so lazy and ATTEMPT to troubleshoot the problem, he confirmed there was actually a problem with the product when he was able to reproduce the issue, I was promised calls back, and never received them. I will be returning this product to the store I bought it from next week, and will NEVER purchase another pinnancle product again, and NEVER recommend pinnacle products to anyone. In fact any time I am in a retail store and see anyone looking at a pinnacle product, I will happily share this particular experience.

Other Thoughts:

This product works only under a VERY NARROW specific set of circumstances. It does not work in Vista MCE UNLESS you are using it strictly ATSC (it will not even go into analog mode), It does not support ClearQAM UNLESS you are using their software which is a total disaster. Their software is pretty much unusable. After cross checking on several PC's and their support help desk hanging up on me several times, I gave up on their product.

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  • Brian S.
  • Owned For: 1 week to 1 month


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