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Laser Printers > 
SAMSUNG > 
Item#: N82E16828112108

3 out of 5 eggs Great Printer When It Works, TERRIBLE SUPPORT. 08/17/2009

This review is from: SAMSUNG CLX-6200FX MFC / All-In-One Up to 21 ppm 2400 x 600 dpi Color Print Quality Color Laser Printer

Pros:

Cost per print very low, Great text and color print quality.. Respectable speed. Service Techs speak English.

Cons:

Printer is great when it works... Customer support is slow, redundant and next to worthless. One month into ownership the unit stopped printing yellow with 67% yellow toner left. After 2 hours on the phone, going thru their various levels of tech support, and often getting the same tech when switching from level 1 to level two tech support with a 10 minute hold between each, tech support finally confirms what I already know, the unit is not printing yellow for some reason. They place a $100 hold on my credit card, and ship me the WRONG replacement toner in 5 business days via UPS ground . After another hour on the phone, they finally charge me another $100 hold on my credit card, and ship me another replacement toner in 5 business days. This time it’s the right one, but still no yellow. … To put the icing on the cake, I get some story about if I would have called a day sooner the second time around, I would have been shipped an ENTIRE replacement printer but their advanced repl

Other Thoughts:

Great printer when it works… If it doesn’t, expect a massive waste of time and money, along with downtime waiting for them to ship you the next part that might fix the problem and figure out what to do next.

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  • ERIC S.
  • Verified Owner
  • Owned For: 1 month to 1 year


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Home > 
Computer Hardware > 
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Laser Printers > 
SAMSUNG > 
Item#: N82E16828112108
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