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Hanns-G > 
Item#: N82E16824254035

1 out of 5 eggs Follow-up to my own earlier review 12/17/2010

This review is from: Hanns-G Hi-221DPB Black 22" 5ms Widescreen LCD Monitor 300 cd/m2 1,000:1 Built-in Speakers

Pros:

It was great when it worked

Cons:

In addition to the power failure I mentioned before, the tech support at HANNS-G is terrible. After having me hold the power button for 3 minutes at a time for a while, he took down my e-mail address and phone and said he'd have warranty get in touch with me. I asked him to read back both and he had transcribed both incorrectly, despite my spelling my address out as "Max - as in Mike Alpha X-ray at " and asking him to read it back.

Then today I got the call from warranty, in her message she said to call back at 1-888-(four numbers), three numbers too few to be useful. When I chased down the number to call back, the front line support guy said that warranty closes at 3:00 Pacific time and I'll have to wait till monday to try again.

Other Thoughts:

I'm not in so much of a hurry that waiting until Monday will kill me, but even with this new front line tech guy, I had no confidence that this guy was going to get the corrected e-mail address right.

I STRONGLY recommend that you go with another brand of monitor; the other two brands I got around the same time have been solid and the third brand that I got three years ago needed a backlight replaced, which they did as a warranty repair.

In this day and age service makes up for a lot, and Hanns-G apparently doesn't offer it.

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  • Joseph C.
  • Verified Owner
  • Owned For: more than 1 year


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Item#: N82E16824254035
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