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Item#: N82E16842102048
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3 out of 5 eggs What Side to Plug In? 01/12/2011

This review is from: CyberPower Intelligent LCD Series CP1500AVRLCD 1500VA 900W 8 Outlets UPS

Pros:

Easy to setup. I like the utility software and the display. I also like the relatively small footprint - saves on floor space. I also like the longevity of battery power supply...if it really works out to 90 minutes :).

Cons:

Well, looking back at the documentation, it does say "the unit has four battery powered/surge protected outlets...". This really didn't mean much to me until I lost power and my machine went down. Through some plug and play troubleshooting of the outlets, I realized one side provided power with the unit unplugged, while the other side didn't. I called tech support and they put it all together for me. So, for the other tech dummies out there: all 8 outlets provide surge protection, but only 4 provide battery backup. Make sure your mission critical components, i.e., computer, monitor (speakers?, yeah, have to have tune) are plugged in on the side marked Battery + Surge. I haven't run into the problem re: the type of power supply for the computer noted elsewhere.....yet. And I have a new HP Pavilion. Hope this helps.

Other Thoughts:

It took me 2 tech support calls to solve the problem. The first one said I should unplug it, then add an item, then another one, then another one. He didn't say anything about paying attention to the different plug-in sides. That could have saved me from pulling my U workstation out from the wall, which is a monumental task, to reach the plug to run the unplug/power test. Maybe this should be put on the top of their tech support checklist.

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP1500AVRLCD. Having Battery + Surge and Surge only outlets are a UPS industry standard for tower and compact UPS models. The reason for this set up is to help prevent overloading the UPS, while also offering surge protection for non-critical equipment such as a lamp.
The outlets are labeled. Typically we do ask if your critical equipment is plugged into the Battery + Surge outlets. Sorry about the confusion.

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  • Michael S.
  • Verified Owner
  • Owned For: 1 month to 1 year


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