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Item#: N82E16842102048
  • $199.99
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4 out of 5 eggs Great Product but Poor Shipping! 01/15/2011

This review is from: CyberPower Intelligent LCD Series GreenPower UPS CP1500AVRLCD 1500VA 900W 8 Outlets UPS

Pros:

Great product, now that I know how to use it.

Cons:

I bought my 3rd one recently and was SHOCKED to see it had been shipped in only the retail box. It was battered and torn on the ends, but then taped up to keep it one piece. When I opend the box, the protective styro was broken in half and demolished on the end they had to tape up. Come on New Egg! This package never should have left your docks. If I ever receive another package like this from you, it will be my last order.

Other Thoughts:

The first 2 units I ordered a month ago cam properly boxed and protected.

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP1500AVRLCD, one of the most popular, award-winning UPS in the market. We are very pleased that you took the time to provide an assessment and your experience. Based on the experience described, this appears to be an issue involving this specific model being shipped only in its retail box without an additional brown cardboard shipping box. The retail boxes that CyberPower provides to its partners are not designed to be used alone as a shipping box. With millions of UPS units sold annually, CyberPower is constantly working with its partners to ensure customers like yourself are satisfied and we will continue to do so in this case. We recommend that the partner you ordered the UPS from be contacted immediately to address any issues arising from shipping.

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  • Michael S.
  • Verified Owner
  • Owned For: 1 day to 1 week


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Item#: N82E16842102048
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