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Pros:

Easy setup. Relatively quiet.

Cons:

Poor documentation.

I'm running JBOD for an HTPC setup.

The company really needs to triage what works and what doesnt with this unit. I had several SATA drives which were not recognized by the enclosure. Turns out that they were simply 'too old', as my newer SATA drives worked fine. That's an annoyance, but I'm fine with it. Still, I had to figure this out for myself.

If I attempt to transfer more than 500mb at a time, the enclosure 'resets itself' and enters what looks like an initialization loop. Shutting down the unit is the only remedy at that point.

I've tried contacting tech support three times now and each time I have to leave a message. Poor customer service.

Overall Review:

Overall pretty disappointed with this unit, given all of the positive responses. Planning a desperate RMA attempt with newegg if I cant get some help from Sans by the end of the week.

Manufacturer Response:

Thank you for purchasing our products.

Please provide us more detail on the hard drives used. There is "virtually" no limitation on what SATA drives. We tested from 80GB to latest 3TB. Please contact us at 1-800-980-1988 or e-mail us at tech@sansdigital.com to resolve your current issues.

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  • Andrew P.
  • neweggVerified Owner
  • neweggOwned For: 1 month to 1 year


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