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Item#: N82E16889253238
Toshiba 37" 1080p 60Hz LCD TV 37E200U
  • 1920 x 1080 1080i/p, 720p, 480i/p
  • ATSC/NTSC/QAM Tuner
  • 4 In HDMI 1 1 In Component Video

2 out of 5 eggs Backlight Leak 03/18/2011

This review is from: Toshiba 37" 1080p 60Hz LCD TV 37E200U

Pros:

Nice cabinet, tons of inputs, easy setup

Cons:

Unfortunately, the product I received had a huge backlight leakage issue in the upper right of the screen. In any dark scene, it was light a flashlight was being shined onto the TV. This has been RMA'd to Newegg, and I would've tried another set, but it was sold out by the time the RMA was processed.

Other Thoughts:

Toshiba includes a "Please Do Not Return This Product To The Store" flier in the box, but upon calling them I was instructed that they will simply send a tech out to repair in 3-7 days, and potentially replace the entire TV if it's a panel issue, with a delay of approximately 2 weeks. I asked why I wouldn't be better off just returning it to the retailer, and the customer service guy said "yeah, that'd be a lot faster" and indicated that there was no reason for ME the customer to follow their request, but it saves THEM money by processing a return that need to be repaired anyway. Build quality aside, this interaction with Customer Service has turned me off to buying another Toshiba product at any price. Too bad, since I'm planning on replacing all the TVs in my house shortly, and want them all to be the same brand.

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  • Thomas B.
  • Verified Owner
  • Owned For: less than 1 day


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Item#: N82E16889253238
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