- 1920 x 1080 5ms
- ASCR 20000:1
Good monitor, terrible rebate processing 03/19/2011
Great monitor for the price. Would be a 5 star review if not for the con below...
Rebate center processing is awful. When I purchased this monitor in December 2010 a $15 rebate was offered. After waiting almost 3 months without a word or update from ASUS I decided to check status on my own. I found my rebate was declined for "- Signed Rebate Form is missing- Copy of Receipt/Invoice or Packing List is missing- Original UPC/Serial Number Barcode Label is missing- No proof of purchase- Barcode label is missing- Reseller is not eligible for this offer- No proof of purchase date in documentation". This is complete nonsense, they are basically saying I didn't send in or sign any paperwork. I double checked myself and also had my wife verify that all paperwork was in the envelope prior to mailing out. I've purchased a few other ASUS products with rebates and did not have issues getting the rebate debit card.
The fact that the rebate center lied about my paperwork really aggravates me as I am meticulous when it comes to rebates.
I know that many companies use processing centers for rebates and the like, so can't fully blame ASUS for this. However rebate centers in part represent the company that employs them and this is a blemish on the ASUS brand.
I was a minute away from buying a Eee laptop when I decided to check my rebate status, I'm glad it did. This will be the last ASUS product I purchase, rebate or no.
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