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Pros:

Price, speed.

Newegg packaged the drives very well, these were not damaged as a result of poor packaging.

Cons:

Bought 3 for file server, one never made it to formatting so I just used the 2 that were working, after a handful of file transfer tests one or both of the two remaining are now failing.

Other Thoughts:

I have bought and used a lot of hard drives from WD, Seagate, Maxtor, and this model is the first DOA I have every had.

I don't know what the overall failure rate of these drives are but I am pretty shocked that with over 2200 reviews these are rating at 4 eggs.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Caviar Black, as this is not the typical experience with the product. It is recommended to perform a test on the drive using our diagnostic utility, in order to verify the drive’s functionality and operability. Please see the link below for more information.
http://wdc.custhelp.com/app/answers/detail/a_id/940/. It is very unfortunate that this drive failed in such a short term. Nevertheless, we would like to assure you that Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a NewEgg review, so we route you and your information to the correct team members.

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  • Brian P.
  • Verified Owner
  • Owned For: 1 week to 1 month


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