- RAID 0, 1, 3, 5, 6, 10, 50, and JBOD
- 2 x mini-SAS External Connectors
Tech Support Hell
12/20/2011
This review is from: HighPoint RocketRAID 3522 PCI Express x8 (x16 slot compatible) SATA II (3.0Gb/s) Controller Card
Pros:
Works when it's working.
Cons:
Flash-updated the controller and now it's not recognized by any computer it's installed in. So I opened a ticket on their support site.
They told me to reflash, but when trying this I'm getting, not surprisingly, a message that the controller is not found.
Tech Support is via a slowwww portal. You submit a ticket and wait for a response. I had to wait a day for a response, and they quickly followed up to ask if things were working. But after I told them their suggestions did not work, there has been NO response for 2 days. Not good.
I'm stuck at the moment with a dead controller, and will certainly get my next one from companies that have better (and live via phone!) support.
Share this review:
Did you find this review helpful?
Yes
/
No
- Suzanne B.
-
Verified Owner
-
Owned For:
more than 1 year
LOADING...
