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Wireless Routers > 
Netgear Inc. > 
Item#: N82E16833122326
NETGEAR WNDR3700-100NAS Wireless Gigabit Open Source Router/ USB port Rangemax 2.4/5GHz Simultaneous N600 Dual Band IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
  • N600 300Mbps + 300Mbps
  • Gigabit Wired
  • DLNA Ready
  • ReadyShare USB Storage Access
  • Simultaneous Dual Band
  • NETGEAR Genie w/ Airprint
  • Open Source
  • Window 8 compatible
  • $99.99
  • $78.99
  • Save: $21.00 (21%)
  • $0.99 Shipping (restrictions apply)

Pros:

When the router DID work, it was awesome.

Cons:

Their customer service is the worst. I already filed a complaint with the Better Business Bureau for it. So within 6 months of owning the router I started to have major wireless issues, I'd lose connections randomly, or all devices would loose connection. At first I thought this was maybe because of the frequency I was on, but it was happening on both frequencies and all channels. So I contacted support via phone just for them to blow me off and tell me you can only get support via their e-mail/web system. This is a tactic they're using to delay the support so hopefully your product will be out of warranty by the time they figure ANYTHING out.

So I contacted them via their website and we went back and forth doing the usual troubleshooting (which I had already done most of) and finally they tell me it needs to be forwarded to a higher tech party. I kept responded because in each e-mail/message you get from them it says the case will close if no one responds in 7 days (read on..

Other Thoughts:

and they told me to stop and someone would respond. No one responded in over a month and my case is gone.
About a month later, I get a support e-mail from them, thinking to myself, OH MY, they actually responded! Maybe I'll finally get an RMA . NOPE!!! Their support system is all bugged out, there are now 7 products registered to me (none of which are mine) and a whole bunch of support tickets assigned to me, also none of which are mine.

NETGEAR, FIX THIS NOW!

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3 people found this review helpful. Did you? Yes Yes / No No

  • Vito C.
  • Owned For: 1 month to 1 year


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Item#: N82E16833122326
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