Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Computers & Tablets > 
Laptops / Notebooks > 
All Laptops / Notebooks > 
Lenovo > 
Item#: N82E16834246105
ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6" Windows 7 Professional 64-bit
  • Intel Core i5 2520M (2.50GHz)
  • 4GB Memory 320GB HDD
  • Intel HD Graphics 3000
  • 1366 x 768
  • Windows 7 Professional 64-bit
  • DVD±R/RW

3 out of 5 eggs Cut-throat attitude toward customer trying to deal with faulty machine 08/17/2012

This review is from: ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6" Windows 7 Professional 64-bit

Pros:

The machine works well and supports multitasking--word processing, several browsers, and a movie can run simultaneously. Tech support on the whole has been reliable.

Cons:

Soon after purchase a crash and blue screen revealed that the hard drive was faulty. The company promptly sent a replacement hard drive that seems to be refurbished because it already had a Europe setting. The major problem in this that shows this company's negative character--contrary to the face it puts on--is that it refused to allow an adequate grace period for a problem with transferring contents from one drive to another. Local professional tech help is limited in town where computer is located and time to send the machine somewhere could not be spared. The company sent an invoice for $174. for the old drive. When owner phoned to explain problems with safe transfer of contents from old to new drive, the attitude of the accounting office was mainly a veiled threat. Foreign accent, inflexible, mean.

Other Thoughts:

Buyers should weigh the importance of a product's popular reputation (this one was defective) along with the mfr's attitude toward its customers. The nature of bottom-line departments such as accounting are as important to ownership as the quality of the machine. This company has a mean attitude. When customers suffer loss of time and money, not to mention stress, because of a defect in the product, a company should accommodate any difficulty the customer has in dealing with it. The company's refusal to flex with the circumstance is a reason to choose another brand.

Share this review:

Did you find this review helpful? Yes Yes / No No

  • Mary C.
  • Owned For: more than 1 year


Home
Home > 
Computers & Tablets > 
Laptops / Notebooks > 
All Laptops / Notebooks > 
Lenovo > 
Item#: N82E16834246105
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau