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Western Digital WD Black WD2002FAEX 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive
  • Maximum performance for power computing
  • Dual processor speed
  • Rock-solid mechanical architecture
  • 5-year limited warranty

Pros:

Unknown.

Cons:

Drive arrived DOA. Had to have it RMA'd

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Western Digital 2 TB Black Desktop Drive, as this is not the typical experience with the product. It is unfortunate that you have experienced a DOA drive failure, however let us assure you that our drives are rigorously tested to ensure that they are in good working condition before they leave our warehouse. There are many variables that affect the drives integrity between leaving our warehouses and reading/writing to an installed computer. We recommend downloading, installing and running our Data Lifeguard Diagnostics for Windows (WinDLG) utility for Windows users, or running Disk Utility for Mac users. Information regarding our WinDLG utility and Disk utility can be found at the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/940
http://wdc.custhelp.com/app/answers/detail/a_id/1362
For assistance in the safe handling of your Western Digital drive, please view the information provided by the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/1486
We stand by our warranty and replacement policy and would appreciate the opportunity to replace your defective in-warranty drive for you. For information on replacing your drive, please view the information provided by the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/8 
You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • James M.
  • Verified Owner
  • Owned For: 1 day to 1 week


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