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WD My Book Live 1TB Personal Cloud Storage
  • WDBACG0010HCH-NESN
  • 1TB
  • 800MHz CPU Processor
  • 1 x 10/100/1000M

2 out of 5 eggs 1 down. 1 to go? 10/30/2012

This review is from: WD My Book Live 1TB Personal Cloud Storage

Pros:

It hooks to a network.
It has a 3 year warranty.
Built with linux based OS, that gives it 1 egg by itself.
Nice logs (ty to linux).
Simple UI.

Cons:

Heat. According to SMART log data the failed drive was HOT.
POOR response times from WD support.
Failed barely after 1 year.

Other Thoughts:

Looking the log data over (I liked the log details, thank linux for that) it produced a lot of heat, it also had issues with sectors. All in all I feel the architecture in the controller was quite nice, but I was reminded why I had stayed AWAY from WD HDD's for the past 8 year.

They did NOT think about heat when designing this. I believe that I was likely given a HDD that was past it's shelf life, or a green drive. Either way this doesn't change the factor that I have had a lot of issues with WD HDD's, including the "enterprise" grade equipment. What happed WD???? You used to make great equipment back in the day?!

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Live 1TB, as this is not the typical experience with the product. If your device requires replacement under warranty, let us assure you that we stand behind our warranty and would appreciate the opportunity to provide you with a warranty replacement. You may proceed to replace your device under warranty by clicking the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and if necessary, replace your device directly through our WD Support team, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Jared P.
  • Verified Owner
  • Owned For: more than 1 year


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