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ASUS > 
Item#: N82E16813131700
ASUS MAXIMUS IV EXTREME (REV 3.0) LGA 1155 Intel P67 SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
  • Intel P67
  • Core i7 / i5 / i3 (LGA1155)
  • DDR3 2200(O.C.)/2133(O.C.)/1866(O.C.)/1600/1333 (Due to CPU behavior, DDR3 2200/2000/1800 MHz memory module will run at DDR3 2133/1866/1600 MHz frequency as d

Pros:

The board has a few pros.
- Looks nice
- Great bios
- Easy CPU overclocking

Cons:

Asus has gone downhill. I've used them for the past 20 years, almost exclusively. If they make a product, this is the brand I've gone with for that product. However, this motherboard has shaken my faith in this company.

The first one I got wouldn't even post. It didn't detect the processor (brand new i5 2500k). I called Newegg and they RMA'd it as an advanced RMA with no problems. They took my credit card info in case I didn't return the old mobo, but they didn't bill me (this is standard practice for advanced RMA's).

The second mobo did OK, until recently (about 7 months of ownership). The top 5 USB ports on the I/O panel died. I called Asus and they determined I'd need an RMA. They asked if I'd like an advanced replacement and I said yes to that.

Asus then proceeded to attempt to charge me $335 for this motherboard, before they would even ship the replacement. Then it took them 3 days after submitting my RMA paperwork, to tell me that they were going to charge me the money before they sent it.

Terrible terrible customer service.

Other Thoughts:

I'm the head of IT for a large company. So, I deal with warranty claims on a regular basis. This has been, by far, my worst warranty experience. I'm very disappointed in Asus.

Gigabyte actually stands by their products and is quick about RMA's with free overnight shipping (if you ask nicely). I'm not a Gigabyte convert.

Manufacturer Response:

Dear Valued Customer,

We're sorry to hear about the USB port you had on the motherboard and your experience with the RMA process.

The $335 that was placed on your credit card is an authorization hold, not a charge. This hold takes place before we release the replacement for shipping. Once you receive the replacement, simply ship the original unit back to us and the hold will be released. Different credit card companies notate this hold differently, as a charge or otherwise. You will only be charged if you do not return the original unit back to us. If you have any questions or concerns RMA or motherboard related, feel free to contact me at cl-benson@asus.com.

Regards,
Benson
ASUS Customer Loyalty

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  • Nathon F.
  • Verified Owner
  • Owned For: 1 month to 1 year


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Item#: N82E16813131700
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