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Western Digital > 
Item#: N82E16833146007
WD My Net N900 Central HD Dual-Band Router with 2TB Storage - 2TB Storage, 4x Gigabit Ethernet Ports, 450 + 450 Mbps, USB, Dual-Band, 2.4/5 GHz, FasTrack Plus WDBKSP0020BCH-HESN
  • FasTrack Plus technology accelerates your entertainment
  • Internal storage and wireless backup
  • View and share your files with WD 2go remote access
  • 4 Gigabit Ethernet ports; 1 USB port

Pros:

It's faster than my old Linksys router.

Cons:

If I weren't tech savvy, I'd not have any use out of this garbage.

DNS Relay doesn't work (well, sometimes it does, sometimes it doesn't). Turning it off (figured this one out the first week) is required for some web sites to just randomly stop being found.

The internal HD stopped being recognized about 2 months into ownership. Sometimes I can still access it (though the device says there isn't any internal HD) and sometimes I can't.

The provided backup software is stupidly slow. Copying via Explorer works much better.

Overall, this device has no redeeming qualities.

Other Thoughts:

It's a shame, too, because WD used to be a name I can trust. But this device is really bad. Just plain bad. I've updated the firmware regularly and stayed current. The only thing I haven't done is factory reset and/or reformat of the hard drive. Those come next, though I'm concerned I'll be left with no router at all.

It's such a good idea -- router and NAS. Alas, WD failed to deliver on it.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Western Digital N900C Router, as this is not the typical experience with the product. For your specific networking concerns related to DNS, it may be necessary to contact your ISP for a manual configuration setup, of which the information would be provided directly by them. Our support team can of course provide you with assistance inputting the information and further troubleshooting your concerns to see if an adequate resolution can be achieved through the various configuration options Although a last resort when performing troubleshooting on any device which has data located on it, it may be a feasible step to restore the device to factory defaults (after creating a configuration backup file, as well as performing a factory reset on the internal drive. If no level of troubleshooting resolves the issue, it is possible that there is an internal device concern requiring replacement. For information on how to create a Return Merchandise Authorization (RMA) for your product, please view the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/8
For the purpose of providing World Class Customer Service, we would appreciate the opportunity to replace your product for you, so that we may investigate the cause of the device failure for your product, to ensure that there is a positive resolution for you. You may contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Owned For: 1 month to 1 year


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Western Digital > 
Item#: N82E16833146007
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