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Item#: N82E16824236059

2 out of 5 eggs i wouldnt have bought it again 11/25/2012

This review is from: ASUS VH236H Black 23" 2ms Full HD Widescreen LCD Monitor w/ Speakers 300 cd/m2 20000 :1 (ASCR)

Pros:

120hz, good colors, somewhat smaller bezels for vertical multi display set up.

Cons:

1 out of 3 monitors developed thick vertical dead pixel line after 4 months. i RMAed it to ASUS, didnt have to pay for shipping but process is sooo slow i was able to get it back in about a month(6 day shipping, 10 days at ASUS, 6-10 days shipping back) i used monitor for another 2 months dead pixel line reemerged. i RMAed it again, same deal 1 month later i got it back with 2 3/4 inch long scratches omn the screen and monitor doesnt even power up. I sent it back for the 3rd time. . .

Other Thoughts:

now, i wouldn't have removed 3 eggs considering other 2 monitors work good(for now at least) but i removed them because ASUS failed to repair it 2 times, and who knows whats gonna happened on 3rd RMA.

Manufacturer Response:

Dear Valued Customer,

I apologize for the logistical issues, but if you feel that getting it repaired will take longer, then another option would be to either: notify us and request for expedited shipping or select the ARR (Asus Rapid Replacement) Program.For inquiries, please contact me at cl-celeste@asus.com and include ref#1072-6327 in the subject line.

Sincerely,
Celeste
ASUS Customer Loyalty

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  • Olga B.
  • neweggVerified Owner
  • neweggOwned For: more than 1 year


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Item#: N82E16824236059
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