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ECS (EliteGroup) > 
Item#: N82E16813135228
ECS Black Series A790GXM-A AM3/AM2+/AM2 AMD 790GX HDMI ATX AMD Motherboard
  • AM3/AM2+/AM2
  • AMD 790GX
  • 4×240pin DDR2 1066*/800/667/533/400
  • * DDR2 1066 memory speed is supported by AM2+ CPU

1 out of 5 eggs Dcent Board but the Customer Service is terrible 12/09/2012

This review is from: ECS Black Series A790GXM-A AM3/AM2+/AM2 AMD 790GX HDMI ATX AMD Motherboard

Pros:

Decent board overall, nothing mind blowing but the quality is good with one notable exception.

Cons:

One year and 11 months after purchase I discovered that one of the tabs on the CPU heatsink mounting bracket had broken. Very strange considering the computer never gets move so there was no chance for shock damage.

I contacted the company to RMA the board. At first things were fine. The guy seemed nice enough and the process was getting underway. However after a week I stopped hearing from them. So I called back, I heard him mumble something about it being out of warranty but he'll see what he can do. That's a load because on the site itself the board is warrantied for 2 years labor and 3 years parts, so it was still under warranty for both. After a month, which by then the warranty for labor had run out, I still had not heard from them.

All I needed was a new bracket, to fix the board, and was becoming very frustrated. Eventually a friend gave me one and I fixed it myself

Other Thoughts:

So with the the exception f the bracket the board has been fine for over 3 years now. However, I would never, ever buy an ECS product again with service like that. They had a chance to make me a returning customer and they blew it. I'm sticking with brands that actually stand behind their products like Gigabyte EVGA.

Manufacturer Response:

We sincerely apologize for any miscommunication that you may have encountered. Please contact us so we can look into your previous case and address your concerns.

When contacting us, you can refer to case #ECD12121010016

I or any of my team members here at technical support will be able to help you.
Our hours are Mon-Fri 9am-6pm PST.

Thank you,
Andy
Phone# 1-510-771-0284
Email: andy_K@ecsusa.com

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  • Andrew C.
  • Verified Owner
  • Owned For: more than 1 year


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Item#: N82E16813135228
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