- Intel Core i5 3317U (1.70 GHz)
- Windows 8 64-bit
- Intel HD Graphics 4000
Acer Iconia W700 - Great WHEN it Works 12/30/2012
Cleverly designed stand.
Includes Bluetooth keyboard.
Includes a case that doubles as a portable stand.
Nonexistent support from Acer.
Idiotic settings that cause the Wi-Fi to stop working every 10 minutes.
After two weeks with the tablet, I was ready to demand a refund because what is arguably the most important function for a tablet (Wi-Fi connectivity) was unreliable to the point of being unusuable. It lost Wi-Fi connectivity even 10 minutes or so, which required me to reset the adapter.
Ideally, the solution would be to contact Acer but the suggestions I received by e-mail were to perform the tasks that I had already done. I had, of course, covered my troubleshooting basics in my message to Acer.
Then I tried an online chat. Thirty minutes after I submitted the request, I was still waiting for a response.
In the meantime, I had visited the chat section of the Acer website. Someone had asked a similar question and more than 100 responses followed, some from people who reported the same problem but had been told by Acer that there is no problem and some from people who offered suggestions.
The solution is relatively simple: Some fool at Acer decided that it would be a good idea for the tablet to shut off the Wi-Fi adapter to save power. So you get a tablet that has a longer battery life but it useless for most of what you'll want a tablet to do.*
Although I'm not at all impressed by Acer's quality control, logic, or customer service, I'll still give the tablet 4 eggs. Once you get it running, it works well.
*The solution involves digging far down into the power settings and de-selecting the option to turn the Wi-Fi adapter off to save power. For details, visit the Acer website and search the community discussion board's tablet section.
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