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My first DOA 01/07/2013
RMA process is easy.
Arrived DOA, a first for me on Newegg.
It grinds, tries to spin up over and over, and hangs the BIOS.
I have another one of these, along with several 2TB WDs, running long & strong.
(1 five Egg for that one + 1 one Egg for this one) / 2 = 3 Eggs.
It was packaged decently, I don't believe the DOA was Newegg's fault.
We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Green, as this is not the typical experience with the product. Each of our drives is rigorously tested before leaving our warehouses to ensure that they are in good working condition before leaving our warehouses. There are many variables that could amount to a drive emitting unusual sounds when powering on your computer. To test our drives health, we have our Data Lifeguard Diagnostics for Windows (WinDLG) utility, and Mac users can of course use Disk Utility and First Aid. For information on how to use the WinDLG utility, please view the information provided by the following link.
How to tell if the noise or sound the drive is making is normal
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
How to access Disk Utility on a Mac computer
We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances.
We would appreciate the opportunity to assist you further, and resolve any additional concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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