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We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD TV Live Play, as this is not the typical experience with the product. We would appreciate the opportunity to assist you, and resolve any concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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