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Item#: N82E16820147188

1 out of 5 eggs hope you don't need customer support 03/18/2013

This review is from: SAMSUNG 840 Series MZ-7TD120BW 2.5" 120GB SATA III Internal Solid State Drive (SSD)

Pros:

It works. Replaced an OS/program HDD.

Cons:

Customer support is dysfunctional.
The "Magician" 4.0 SSD management software installed but within a day, would not start/run. Uninstall/reinstall did not help.
Phone support in unreachable. Email support is too messed up to waste the time describing. Voice of the Customer" email feedback asked a bunch of questions with no reply- to link save the support email which is a huge waste of time (e.g., the 840 series is not listed in the *lengthy*-form email pulldown). This is the worst support experience for any product ever.

Win 7 Pro 64 bit, SP1
Z77 Gigabyte mobo
32GB RAM

Other Thoughts:

I will hope that Win 7 maintains the drive. If it breaks, I'll buy a Crucial drive. Ridiculous Samsung/Newegg spends so much on marketing these drives but in the end, post-sales support is just plain bad and inspires zero confidence in future purchases or attempts to contact. Frankly, I would like to return it but next time I'll have to read the return policy more closely...it can be returned for replacement only.

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  • Lawrence C.
  • Verified Owner
  • Owned For: 1 week to 1 month


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Item#: N82E16820147188
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