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Western Digital WD Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive
  • Maximum performance for power computing
  • Dual processor speed
  • Rock-solid mechanical architecture
  • 5-year limited warranty

Pros:

None at the moment

Cons:

Unit was dead on arrival, I couldn't do anything with it. Plugging it in to a working computer to test it made the thing refuse to boot until I removed it. Wasted quite a bit of time trying to figure out which part wasn't working when putting together the computer, now the entire thing is delayed until I can get a replacement. After all this I get to pay shipping for the privilege of having held their brick so I can RMA it, so I get to pay extra through no fault of my own. Very unhappy with it, very unlike Western Digital.

Other Thoughts:

Will RMA it, though I will be buying a different brand for the second hard drive, already bought an SSD to hold it over until the RMA goes through. Very irritated that their mistake is costing me extra time and money.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Black, as this is not the typical experience with the product. Our drives are rigorously tested to ensure they are in good working condition before they leave our warehouses. It is unfortunate that you are experiencing problems with your Hard Drive. Please note that there are many variables that can result in a failed drive, such as power outages, accidental physical damage, and internal component failure, just to name a few. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8
You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Nicholas S.
  • Verified Owner
  • Owned For: 1 day to 1 week


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