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Was Dead on Arrival (PS came on, CPU runs at max speed but no beeps, POST or video). Called Gateway support and they offered to "service" it (e.g. replace in 6 weeks or so) but wouldn't accept returns. Contacted NewEgg support and their policy does not allow a return either! Brand new unit, never worked and NO return?
It's hard to believe that neither the manufacturer nor the retailer will refund on a defect unit.
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