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WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN
  • Dual USB 3.0 and USB 2.0 compatibility
  • WD SmartWare automatic backup software
  • Password protection with hardware encryption

2 out of 5 eggs Died In LESS Than 3 Months 03/30/2013

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros:

Beautiful drive - functioned well - no problems there !

Cons:

The unit failed to turn on (was flashing and then quit) & I assume it was an electrical failure and not the drive itself.

Other Thoughts:

Since the drive contains about 2 TB of old data I am going to see if I can put the drive in an external enclosure and harvest my data. I realize this will invalidate my warranty but keeping my data is worth not getting a replacement unit from WD. I paid $150 for this unit and would have expected it to have lasted much longer than this one did. I have used WD internal drives doe years without any problems.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product.
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Hugh G.
  • Verified Owner
  • Owned For: 1 month to 1 year


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