- Intel Core i7 3517U(1.90GHz)
- 4GB Memory 256GB SSD HDD
- Intel HD Graphics 4000
- 1920 x 1080
- Windows 8 64-Bit
Dissatisfied Customer 04/02/2013
Notebook is great
Just bought the Taichi 21 not even for two months yet and already the ac adapter is acting up. The led light doesn't light up when I plug it in nor does it even charge. I contacted ASUS service center and their representatives were horrible! Absolute worst. On top of that they wouldn't even give me free shipping for their defective product! I'm completely shocked at how their company handle this. I'd hope for better services since ASUS is so well known and a reputation to live up too.
Dear Valued Customer,
I apologize for the issues that you have encountered with the laptop and I am especially sorry for your experience with customer support. Although there are exceptions sometime, the warranty policy states that we do not provide shipping for the items on the first RMA. This usually relates to the entire unit, but usually we can ship can ship out a charger. Again, I apologize for the bad experience. Hopefully your new charger works 100% and you can enjoy the Taichi again. If you have any other questions, concerns or comments, please feel free to forward them my way. I can be reached at email@example.com.
ASUS Customer Loyalty
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