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ASUS > 
Item#: N82E16824236119

Pros:

Large Size
Great Pixel Density
Displayport
Card Reader/USB Ports
CCFL
IPS Panel

Cons:

I've had 2 of these monitors for just about 2 or more years now. I've had to get one of them replaced about 8 times and the second one about 6 times. Sadly, this is no joke.

I'm a graphic design professional and I use color management devices such as X-Rite's I1Display Pro to calibrate my printing and display environments. I have never ever received 2 monitors that matched in backlighting and it drives me insane.

One monitor always has a red tint to the backlight when viewing a white background and the other is always a green tint. I've sunk an enormous amount of hours into getting acceptable results without luck. (the OSD will not fix backlight tints nor will calibration tools, it's just a defect). It also doesn't help that Asus has 2 models of this unit floating around, an older model with bright white lettering on the bezel and a new one with dark grey lettering, to my understanding that have different backlight technologies also. I've tried calling X-Rite to make sure i'm calibrating these right, I've done tons of tests on the backlights (by the way the backlighting is always heavily uneven on most of the monitor's I've received.). I've tried many different inputs to calibrate, I've tried having 2 separate GPU's to hold different color profiles, I've even tried different GPU's & motherboards entirely. There is just no way to have two of these and expect them to be close, this also makes me come to the conclusion that just using 1 might not even get you the best results either.

Mishaps while RMAing units:
On one instance I received someone else's returned unit, still broken and scuffed up by mistake. On another instance I received my own monitor that I sent out back by accident without even being looked at. Another instance I received a unit that had worn down 'holes' in the screen so you got purples halos behind your image (They were not physical holes but defects in the screen itself).

After all those times they finally escalated me to the top repair technician for Asus USA, Eric Sablan. He tried to be really helpful and he did his best but the 2 monitors he sent me were still not a match, they were closer but still not good enough in the backlight hues to be acceptable. Not to mention one of inputs on one of those specially hand picked units occasionally displays no input but shows it's on forcing me to toggle the PSU switch on/off to get it working again. It's highly annoying.

So what do you do after 14 Returns and the last pair specifically matched for you by the top tech when one of the units doesn't function right? I have no idea! Send them back for another month+ of not having them just to get another set of mismatched units? I'm so upset.

In the total ~2 years I've owned these monitors I've actually only been able to use them for 1 year, they have been tied up in RMA's for an entire year in time between the 14 total RMA's (Usually 1-1.5 months each time, rarely a few weeks).

If these are pro monitors why is thei

Other Thoughts:

I keep asking them to please refund my money, I'll send them the displays, I just want my money back. But Asus is sneaky. Asus USA takes no corporate responsibility for their products, Asus USA as they claim, is ONLY a repair service. They are not provided with the means to refund US customers and they get testy with you when you ask for way to contact those who can help with that. I've really close to pushing some legal action against them, what happened to Lemon Laws? I find this business practice deceptive.

Asus Rep, If you see this, Please do the right thing, help me out. I want out of this investment. I gave Asus more than a fair chance to make this right and I'm getting walked all over on this. Please help me get in touch with the right people.

It even isn't just limited to this monitor, Every Asus product I've bought within the last year has been out to service, my GPU (5 Service Events, resulted in an upgrade to a newer but equal GPU), my router, and wireless receiver as well.

If you're thinking about buying this, Pass on it, save the headache.

Manufacturer Response:

Dear Valued Customer,

I’m truly sorry to hear your monitor experience. If you ever feel like discussing this topic with me, please contact me at cl-celeste@asus.com and include ref#1072-10266 in the subject line.

Sincerely,
Celeste
ASUS Customer Loyalty

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  • Nicholas T.
  • Owned For: more than 1 year


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Home > 
Computer Hardware > 
Monitors > 
LCD / LED Monitors > 
ASUS > 
Item#: N82E16824236119
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