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100% failure. 04/03/2013
I'm getting to know my delivery driver since i RMA so many of these drives. Seriously, NO PROS what so ever.
ordered 2 drives, 1 DOA, other failed SMART test and stopped responding. both get a nice trip back across the country on my dime for a refund, Will not order any more drives online.
Listen people, go to a local store and buy hard drives. IF they fail you can drive back and exchange it same day. You might pay a little more but with the failure rates of the online drives you will end up paying the same and waiting weeks to get a RMA. WD keeps posting same dribble at the end of each negative review. This shows they know there is an issue. So now, without further waiting... I present to you the WD excuse for their poor quality testing .....
We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Red 3 TB, as this is not the typical experience with the product. It is unfortunate that you experienced a DOA drive, as our drives are all rigorously tested with burn-in and diagnostic tests to ensure they are in good working condition before leaving our warehouse. In some scenarios, which is no fault of the end user, drives may inadvertently be mishandled after leaving our warehouse, before arriving in the intended end-user application. We understand your situation and will gladly replace your in-warranty drive, at no further cost to you, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
For information on proper handling and installation of your drives, please refer to the following link.
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (855) 559-3733, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=wdred. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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