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Trion Worlds, Inc. > 
Item#: N82E16832238007
Defiance PC Game
  • Trion
  • M - Mature
  • Genre Persistent Online Action

1 out of 5 eggs I would give it zero eggs if I could 04/04/2013

This review is from: Defiance PC Game

Pros:

This review is for the PC version of Defiance.

First off, let me start with Trion World's support system is pathetic, the absolute worst I have ever seen (was floored when I was told 24-48 hours initially, and now I have serious reservations that my issue opened on 4/2 will be fixed before May).

There's no telephone number, no response through the CSS Web (it feels akin to dropping your issue into a black hole and hoping for the best), and absolutely no way for a customer to escalate without spending 3 hours waiting for live chat. And after waiting 3+ hours for live chat, the technician ends with I have to escalate this to the next higher Tier 3. The best part, though, is the form letter the technician e-mails after the chat log that ends with "If you have any additional questions or concerns then please don't hesitate to let us know." How does one go about doing that?

Pros:
- Healthy amount of content which includes:
-- Quests
-- Challenges (race, rampage, achievements)
-- Customization (outfits, headgear, vehicles)
-- Gear (weapons, mods, shields)

Cons:

Cons:
- Many outstanding bugs with the game (which were identified during beta, still present in the alpha release, and not addressed in either)
-- At least one reputation quest is completely glitched to the point it's impossible to complete
-- The mod system is kind of like Russian roulette, in that you have an equally likely chance of the game deleting the base item, as it does adding a mod slot
- Awful PC interface (as a direct result of porting for the console version, lack of consideration for PC gamers is clearly evident)
-- When hitting Esc does not bring up an option to exit the game, something is very wrong
-- Requires PC users to cycle through the F1-F12, until they get to the correct "section" of the menu
-- Once users get to the correct section of the menu, they need to select the correct "tab" (i.e. the Settings menu has Video, Audio, Controls, Account, etc)
-- For example, in order to exit the game, the user has to find the Settings Menu, then select Account tab, and choose Exit Game, then confirm they want to exit (grouping/trade/interactions are very similar in repetition--an excessive amount of clicking/keying through menus)
- Terrible support structure (which is wholly lacking in any form of customer service, as detailed above)

Other Thoughts:

*The sum of which garners--without a doubt--a solid "DO NOT BUY" rating. The PC interface is so bad, I recommend Trion scrap the PC version and start over.

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  • Robert M.
  • Owned For: 1 day to 1 week


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Trion Worlds, Inc. > 
Item#: N82E16832238007
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