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WD Elements 500GB USB 3.0 Portable Hard Drive
  • WDBPCK5000ABK-NESN
  • USB 3.0/2.0
  • 2.5"

1 out of 5 eggs Failed just like my older Passport SE 04/05/2013

This review is from: WD Elements 500GB USB 3.0 Portable Hard Drive

Pros:

Small form factor, large space, about average for speed.

Cons:

The USB cable attach point on the housing is pretty flimsy - feels like it will come away from the PCB inside with repeated use. I never got that far though; like my USB2.0 version of this drive, this one also failed in the same way. Eventually it got to the point where it would be detected by the computer, but as soon as I went to access files, I'd get a "usb device failed" error and a blinking white light. 2 for 2 failures with WD. End of the line for me with their brand.

Other Thoughts:

I figured the original failure was a fluke which is why I bought this one to replace it. When this one went bad in the exact same way I figured it must be a design flaw. WD not interested in returns and their customer support is offshore with people who can't understand basic English. If I'd picked this up from NewEgg I'm sure they'd have RMA'd it for me.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Elements 500 GB, as this is not the typical experience with the product.
We are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.
http://wdc.custhelp.com/app/answers/detail/a_id/940
We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please click the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Chris L.
  • Owned For: 1 month to 1 year


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