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ASUS > 
Item#: N82E16813131818
ASUS P8Z77-V DELUXE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Intel Z77
  • Core i7 / i5 / i3 (LGA1155)
  • DDR3 2800(O.C.)/2600(O.C.)/2400(O.C.)/2200(O.C.)/2133(O.C.)/2000(O.C.)/1866(O.C.)/1800(O.C.)/1600/1333/1066

Pros:

Nice feature set. Easy to install. Easy to setup.

Cons:

Just short of 3 months of use and this motherboard refused to permit access to BIOS nor to boot to any device. ASUS authorized cross-ship replacement.

It's been 3 weeks since cross-ship RMA was approved, and I'm still waiting for the replacement motherboard to arrive. This is my primary PC and used for business, which is what finally convinced ASUS to OK the cross-ship.

Thank goodness for my old HP unit and a Rosewell eSATA dock.

Other Thoughts:

I read a review for a motherboard from another vendor. The reviewer complained that his cross-ship took a week. That was lightning fast in comparison to ASUS.

Adding insult to the fact that the board managed to function for less than 3 months, obtaining an RMA from ASUS is the worst I've ever experienced. I've received RMA merchandise from HP and Dell within 24-48 hours. It took 3 business days just to receive the form (via email) which I had to FAX back to ASUS. After faxing, I called ASUS and was told it would be 48 hours before someone BEGAN to process the form. 2 days after the 48 hours expired, I was told that the form had just completed processing and a replacement usually ships within 48 hours of completion. I was told the same thing the next day, and two days after that.

Since then, I've been checking with ASUS daily to see if the replacement board has shipped. Every day I'm given a different story. I've been told that there is no way to tell when a replacement might ship; that it should ship within 48 hours (the default timeframe for every question); that the paperwork "just" completed (3 different days). However, the BEST response I received to my “Has it shipped” question came today. Today I was told, "the person who handles your board has left for the day." REALLY?? There is only one person in all of ASUS who handles replacing this nearly $300 board?? If that person isn't available, there is no way to check on status?? The response: “that is correct.” UGH!!

Lesson learned - DO NOT BUY ANYTHING from ASUS if you EVER think you may need to make use of the warranty. If you understand that when it breaks (again mine lasted less than 3 months), you will need to buy another one, then go ahead and purchase. They do have a nice feature set and come in a cool box.

For those who decide to go ahead and try their luck, as well as those who have provided positive reviews concerning this (or any other) ASUS motherboard > I wish you the best of luck and pray you never need to experience the ASUS disaster of an RMA process.

Manufacturer Response:

Dear Valued Customer,

I hope you have already received your replacement unit already and everything is working properly.

If you don't know where to return your defective unit, you can email me at cl-jeffrey@asus.com so I can provide that information to you.

If your issue has been resolved already, please disregard this response.

ASUS strives to meet and exceeds our customer expectations within our warranty policy.

Regards,

Jeffrey
ASUS Customer Loyalty USA

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  • Michael D.
  • Verified Owner
  • Owned For: 1 month to 1 year


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Item#: N82E16813131818
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