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Highly functional software, fraudulent rebate offers 05/07/2013
This review is from: NUANCE PDF Converter 8.0
Love the software from V. 6.0 forward even tho' it's a bit cumbersome. I'm a WordPerfect holdout, and WP's Reveal Codes function fits hand-in-glove with PDF Converter. Also, I have to revise my classroom materials annually -- up to 100 pages -- and PDF Converter saves me so much time and pain. Don't know how well it works with MS Word or other word processing programs.
Fraudulent rebate offers through Helgeson
Did two rebates recently, PDF Converter and another software program. Filled out all the forms, included all required materials, and was refused on both for bogus "date" claims. The Nuance rejection letter said, "The purchase date on the sales receipt does not fall within the program dates." The outside date for this rebate was March 25th, as was the date on my Newegg invoice.
The other software's rejection letter stated: "Purchase date on the sales receipt is missing." My original receipt and its photocopies clearly demonstrated otherwise.
What these two purchases have in common is the company that handles the rebates:
Helgeson Enterprises Headquarters
4461 White Bear Parkway
White Bear Lake, MN 55110
(866) 762-9700 or (651) 762-9700
I emailed Helgeson from their website; haven't heard anything from them. I emailed Nuance with copies of everything previously submitted, and Nuance's customer service recently contacted me with the news that my Nuance rebate will be honored...roughly four months after the purchase date and untold time and frustration getting this company to hold up their end of the deal.
I still haven't heard from the other software vendor.
Deal is, if we let companies get away with cheating us individually, they'll continue to keep doing what they're doing to us as groups of consumers. I will be contacting the Better Business Bureau, the Federal Trade Commission (FTC), and the State Attorneys General Offices in California and Minnesota to register my complaints against Helgeson.
Despite the time and aggravation, always follow through to get what's advertised, to get what's rightfully yours.
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