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EnGenius ESR1221N2 IEEE 802.11 b/g/n Wireless N router up to 300Mbps
  • Up to 300Mbps
  • 2 external antennas with greater coverage
  • QoS (WMM) supportive

1 out of 5 eggs Waste of time and money 05/15/2013

This review is from: EnGenius ESR1221N2 IEEE 802.11 b/g/n Wireless N router up to 300Mbps

Pros:

It looked cheap but time wasted for troubleshooting counts many more times.

Cons:

It just died for no reason. Cheaply made.

Other Thoughts:

No support available. Only sales people left. Posts on linkedin show that engineering team left the company last year. That would explain many mistakes on their website. Firmware update not working because file is for ESR1221 not N2. Dead links or they take you to smoke detectors!!! Official support forum - nobody reading or answering.
Total disaster.
Can forget about my money and hours of time wasted.

Manufacturer Response:

Dear JohnG,

We appreciate your time in posting your comments and feedback. We are sorry to hear about your experience.

We understand that you are having some issues with the ESR1221N2. We are currently in the process of updating our website and we appreciate you pointing out if there are any dead links. Our customer support team is ready and available should you decide to contact us. Rest assured we stand by our 1 year warranty for Engenius devices and 90-day warranty for accessories.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 or e-mail us at support@engeniustech.com. Our support team would be glad to be of service to you.

Thank you for your patience and we look forward to hearing from you.

Sincerely,

Mike
Engenius Customer Support Team

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  • Janusz T.
  • Verified Owner
  • Owned For: 1 month to 1 year


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