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Item#: N82E16842102134
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2 out of 5 eggs Won't switch to battery during/after a power transient 05/18/2013

This review is from: CyberPower CP1500PFCLCD - PFC Sinewave UPS Systems – Pure Sine Wave | 100% Active PFC compatible

Pros:

It looks nice, and no terminal hook-up is required.

Cons:

There was a power outage overnight, and I woke up to the UPS being off. Later, I found out why: it can't switch to battery power. A self-test with everything off done by holding down the Control button for three seconds simply shuts the unit off. If that wasn't indication enough, I couldn't resist doing one with PowerPanel by hesitantly hitting the blue Initiate Self-Test button. Result: everything got knocked out and now my RAID's slowly rebuilding. This renders the UPS a glorified surge protector. Suffice it to say I went back to my little APC. I guess I'll try my luck with APC's 1500 VA model.

Manufacturer Response:

Thank you for taking the time to provide feedback on CyberPower's CP1500PFCLCD. We have sold many of these units without issues such as yours. CyberPower offers an industry leading 3-Year Warranty on all of our UPS products, which is backed by our U.S., based Technical Support. We would like to talk with you regarding your setup for this UPS and resolve the matter. Please contact us at your earliest convenience. We do sincerely apologize for any negative experience you have had involving this specific UPS unit. We are dedicated to ensuring every customer experiences 110% satisfaction. Kindly contact the Customer Support team at 877-297-6937, or priority1@CPSww.com, Monday thru Friday, 8 am to 5 pm (CST), so that we can immediately act to completely address your issue and ensure your total satisfaction.

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  • Patrick P.
  • Verified Owner
  • Owned For: 1 day to 1 week


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Item#: N82E16842102134
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