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Big Mistake 05/20/2013
They have red labels and they arrived rather quickly.
Do not buy these drives from NewEgg. I purchased two of these for a home NAS project. One was a brick right out of the box. The other spun up and mounted, but failed a zero-write format.
The other reviewers are right. These drives are bad and shame on NewEgg for continuing to sell them to us.
I don't know if all WD Red drives are bad - or if they sent all the bad Reds to NewEgg to dump off on to us.
We have 13 drives around the house. All but two are Western Digital drives. All but one still work. I think that one of them is as old as a 20Gb drive. Remember those? That one still works.
I saw the bad reviews before I made my purchase. But I thought surely by now NewEgg and Western Digital have realized that some of the drives are bad (they actually reply to some of the negative reviews). I thought that maybe they cared enough about their customers to work together to diagnose the problem and pull the bad batch. I thought that after finding the issue they might actually stop shipping drives that didn't work.
I was wrong. They don't care enough to pull the bad drives. They are still shipping bad drives.
So I contacted NewEgg and asked them to pay for return shipping. The drives arrived at the end of the week, so I had to wait over the weekend because there was no one around at NewEgg to answer my request and I started thinking... I know. That's how I got into this trouble in the first place, right?
But I thought, do I really want more bad Western Digital Red drives from NewEgg? I mean, if they don't care enough to work with Western Digital to diagnose and solve the problem before sending me the two original bad drives, what's to stop them from sending me more bad drives, right? So I contacted Western Digital directly.
The bad Reds are such an issue that there is even a special bad red drive hotline. And, true to form - Western Digital is out of stock on the 3Tb. They have no idea when they will have them back in stock. I kid you not. I actually asked the customer service rep to upgrade me to two black drives, but he pretended that selling me the two bad drives and then making me wait another week - or probably longer - for replacement drives was nothing to be surprised about.
Don't make the same mistake that I did. Do not buy these drives. Do not buy them from NewEgg. Do not buy them until somebody tells you that they have worked out the issues - They haven't yet.
We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Red, as this is not the typical experience with the product.
It is unfortunate that you experienced two drive failures in such a short time frame, as our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. We understand your situation and will gladly replace your in-warranty drives, as we stand by our products and their associated warranties. If there is anything we can do at this time to further assist you directly, you may contact us at 1 (855) 559-3733, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=wdred. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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