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The design of this unit is excellent. I love the front-loading tray for water and grounds. Everything just works, couldn't be better, as far as the unit goes.
The spout design on the coffee pot is terrible. Every single cup of coffee poured wastes about another 3rd of a cup on the floor. Absolutely terrible design flaw. This clearly wasn't tested in an office environment.
I would get this unit again, IF the pot spout is redesigned to avoid dripping and drooling all over the place. It is so bad, that I have considered replacing this perfectly good unit.
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