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This review is from: IOGEAR GPSU21 1-Port Print Server RJ45 USB 2.0
I bought this print server for a client. I connected the hardware, then (following the instructions) I booted the CD that came with this device. The setup utility launched as expected. I then clicked on 'Setup Wizard'. This did not launch anything. Tried several times but same result. Sort of a bad omen of things to come but not really a problem for me as I am well familiar with setting up printers. I pinged what I was confident was the IP address the DHCP had assigned to the server and it responded. I was then able to open up the server's web UI. I configured the printer to use a TCP/IP port and tried to print a WIndows test page. No print. I tried turning off bidirectional communication. I tried changing the server's IP from dynamic to a static address. Would not print. The server's web UI showed that it did recognize the printer and ID'ed correctly as an HP Laserjet 1020. I could ping the server with both the DHCP lease assigned 192.168.1.102 as well as the static 192.168.1.50. I even tried creating an LPR port. Would not print.
Except for setting up Wireshark and capturing a network trace to see what is going over the wire, I am out of ideas. I have created an incident with IO Gear's support but I am not confident that will resolve anything and I will end up returning it.
Thank you for choosing IOGEAR and we apologize for the inconvenience. To better service you and understand your set up, please feel to contact our customer support at 1-866-946-4327 or email us: firstname.lastname@example.org. You can also request it be sent to a product manager for review. Once again, thank you for choosing IOGEAR.
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