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Western Digital Red NAS Hard Drive WD30EFRX 3TB IntelliPower 64MB Cache SATA 6.0Gb/s 3.5" NAS Hard Drive
  • Storage for 1 to 5 bay NAS solutions
  • NASware 2.0
  • 3D Active Balance Plus
  • Longer warranty coverage
  • Need help? We offer premium support
  • $149.99
  • $124.99
  • Save: $25.00 (17%)
  • Free Shipping (restrictions apply)

2 out of 5 eggs Don't Play Russian Roulette With These Drives 06/13/2013

This review is from: Western Digital Red NAS Hard Drive WD30EFRX 3TB IntelliPower 64MB Cache SATA 6.0Gb/s 3.5" NAS Hard Drive

Pros:

3 of my drives came and are working... so far. I wrote a previous review stating that they were excellent. Now I'm not sure how long they will last.

Cons:

4th drive came DOA. NewEgg/WD still have not solved whatever the problem is with these drives. So many owners getting bad drives. Now both NewEgg and WD want me to pay to get the working drive I paid for in the first place.

Stay away from these drives, just don't even chance it. I want to get rid of my other ones now because I can't trust them.

Goodbye Western Digital, you have lost my trust.

Other Thoughts:

Just don't. Look at other drives with better owner reviews.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Red, as this is not the typical experience with the product. It is unfortunate that you experienced a DOA drive, as our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (855) 559-3733, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=wdred Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Michael D.
  • Verified Owner
  • Owned For: 1 month to 1 year


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